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Where money is involved, people tend to be impatient, and you can't really blame him, especially if he hasn't got an assuring response. The representative here probably can do as much as forwarding the complaints to the team, and unfortunately may not know after how long the issue may be resolved.
Maybe the technical team needs to improve on the speed with which they get issues resolved, or at least communicate and inform the user about the ETA.
It can't be difficult to send a reply to their customer. I've been waiting for an answer since the beginning of May.
I´ve enough experience at other casinos/providers. I ask in the chat and get an answer within a day.
I've already been waiting 20 days. Just for an answer. The problem of the blocked payout is still not solved. They probably need a KYC. Which is not a problem for me. But I need to know what betbold is asking for.
I don't understand how you can still defend the support. If I offer a service, then communication with the customer is also part of it.
But I'll continue to be patient and wait for an answer