Guys,
Thank you for understanding the situation. I appreciate that the community understands that there might be some problems. Yes, I am doing my job. I do not have access to users' profiles, so I am unable to check anything. All I am doing is forwarding the information to the relevant team and asking them to resolve it asap. But I did not received any update from the team regarding the cases.
I am continuously pushing the team to come with a resolution.
This community is very understanding, but, don’t count too much on this as things can deteriorate very quickly!
I understand that you, as a PR, don’t have access to users’ accounts but you clearly have contacted the team and talked about the above issues.
I've hard time to believe that all they have told you is that they are still talking on resolving them.