I listed only some random cases. I've seen many similar accusations in other places, such as Reddit, X, etc...
I don't see that they have gained enough trust for me to give them personal information, even if we add the case that LoyceV points to, it can be considered as not a very good choice for exchange.

Of course, that's just my opinion. And I just conclude that the reason they are the most popular with you is that they generally always offer the best rate, so they are the first result in the search on Orangefren.

I know that there are privileges for your users, but I intentionally accessed as an ordinary, random user. Their support seemed rather uncertain to me, because I received some conflicting information from them. OK, they corrected themselves later, but things like this shouldn't happen.

Also, if it is possible on the basis of cooperation with you, to approve the transaction without KYC or at least to return the funds if the user does not want to give them KYC, why don't they apply this to all users?
I have nothing against your deal, it's a great thing, but obviously, their arbitrariness is a KYC requirement, not some kind of obligation according to the law