Quote from: holydarkness on Today at 04:57:22 PM

Quote from: Arbus1nka on Today at 04:47:47 PM

Quote from: holydarkness on Today at 04:04:23 PM

Quote from: Arbus1nka on Today at 03:40:00 PM

I don't have any screenshots from my account because it is blocked for entry.
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"

I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!

Noted that you can't provide any screenshot related to your account as you're locked out. But can we see that letter [email] where they explain the situation? And that 152, do you say yes to their offer to only return deposit or they send it right away without your consent?

The first letter is a letter inside the account - a request for verification.
They did not send any letters to my email.
Then, when I passed verification, the account was blocked again "for verification".
After that, it was no longer possible to log into my account.
I wrote to the support chat. And they answered me that I had violated the rules, that we offer you to deposit a small amount.
Then they asked - "do I agree with this or not?" But I argued for a long time and did not agree. In the end, they presented me with the fact that they would open an account for me so that I could find this small amount, and then block it again.
I repeat that this was a conversation with a robot or a chat worker copied and pasted ready-made phrases over and over again.

Okay, so the entire conversation and the announcement is within the platform notification system, and they didn't email anything? And to be clear, you're not agree with the return of deposit for resolution? A simple yes or no for that question will suffice.

The announcement about the need to pass verification was on the platform itself. Then the whole conversation in the chat with support.
I did not agree with this decision, NO.
But they made it clear to me that I should take what they give and there will be no more discussion.