Quote from: holydarkness on Today at 05:07:00 PM

Quote from: Goxx98 on June 10, 2025, 05:22:10 PM

The main problem is that they do not accept the document issued by the company

The electricity and water document that comes to the home address, is photographed and sent for verify and that document stake.com rejects

What now? Let's create the impossible I don't understand? really

Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.

Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.

It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.