User was incorrectly (covered above) paid a prize amount of 2084USDT, due to the listed reasons.
The promotional USDT amount was reversed on the same day.
Thank you for responding here. I just want to clear up something, when you say the user was incorrectly paid, i believe you mean due to the fact that he broke one of your promotional rules and not that he didn't qualify for the prize. So if we get that out of the way, and agree that this user qualified for the prize, but is ineligible to receive it because they broke one or more of your promotional rules, which of them did they break? Because there are more than one promotional rules you have.The promotional USDT amount was reversed on the same day.
I actually got an understanding from this matter after a talk with my contact on SB yesterday and crosschecking myself with the terms of the promo. Although I have to lie down not long after that exchange of communication and can only come back online today at this time.
Simplified, this is one of the rule of the event:
SB's support has explained this situation [taken from screenshot OP provided himself], although perhaps a bit poorly worded due to formality:
To make it clear and more understandable OP, I believe your account was not eligible to participate on the event in the first place. As stated on the bonus terms, "to all eligible sportsbet-io players", not "eligible to all sportsbet-io players". I believe it's a limited event, and you happened to join without being eligible to it.
My contact extent their deepest apology for this, just like what Steve also mentioned above. They are really sorry for the tangled mess, however they have to play by the book here.
I hope this clarify the situation enough.