I have requested "one year self exclusion " for my account on December, 5th 2023. Last week I contacted the support team, but one of their support said I have requested permanent exclusion. Ofcourse it was a mistake, I lost my account now.
Was there anything valuable on your account left? If there was nothing left, maybe you can just make another account and dont stick to the past?
that would be against terms of service as once you permanently exclude yourself (even by mistake) the casino is required to never let you play on their site again. if he created a new account, he would just get banned.
I would say that it is a strange logic, that casino give you only one chance=one account, and if something happens (like with that guy, who was trying to be self excluded, instead got his account deleted), you have no chance to return. Why would not casino give a second chance to have an account, if you tell them your story?
The casino are so fond of amount of clients they have, that they dont want their former client to return? The casino only believe in "one final decision"? For instance, what is something got changed in my life and with me, that means I cant change my decision?