Woah before there was a case like this where they gave fake screenshots to claim their accusations? This is the first time hearing from you this time.
Screenshots and photos are weakest proofs as they can be faked and basically all accusations must be as most details and enough evidence as possible. Moreover, it is never good to listen to only one side, the user who starts an accusation as we need to listen to an opposite side, the service provider in this case the casino.
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We have the same feeling why many newbie accounts continue to have problems? Is it that high reputation accounts on the forum don't get problems? But the fact is there is none, not in the sense that there are not as many newbie cases that are given about their complaints.
Moreover, with accusations from newbies who do not provide concrete evidence, they will not believe their claims more, unless we suspect that they are damaging the casino's reputation.
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They are newbie accounts but they can be either truly newbies or not newbies but senior and experienced members in the forum. So don't let a newbie member rank to mislead us to thinking like their accusations are automatically invalid or not. Look at proofs, from both sides and whether the user practice is against the casino 's Terms of Service.