I have several proofs of account ownership:
My Bitcoin withdrawal address
My registration email
The referral link I used
The approximate date of my last login
Typically, Only KYC is the only way to recover an account that lost 2FA since a hacker can get all those supporting details by compromising someone device.
But I think a sign message on the receiving address for the withdrawal can be a substantial document to claim ownership to your account.
However, Freebitco.in support ticket is very slow to respond. Your best chance to wait CSFB account to become active again here and handle your case.
I’ve just double-checked, and I do have access to the Bitcoin wallet address I used for withdrawals. I can sign a message from that address to prove ownership if needed.
However, I’m still holding out hope for an official response from Freebitco.in support. I’ve been sending support requests to
support@freebitco.in, and I only receive automated replies from
fin@freebitco.intercom-mail.com.
Here are some of my ticket numbers over the past few months:
#24587: Help
#57243: Help
#4461914: Help Please
#14037601: Help
All of them say:
"
Submitted – We'll pick up your ticket soon"
But I never got a reply.
As you can see from the ticket numbers, they have increased significantly over time — which suggests that the support queue is growing rapidly. I’m posting this here in the hope that an official representative notices my case and can help escalate or resolve it.
I'm ready to provide:
Signed message from my withdrawal address
Registration email
Referral link I used
Last login period
Any help or guidance is highly appreciated.