Quote from: ziportan on June 30, 2025, 08:23:05 AM

Quote from: holydarkness on June 30, 2025, 07:44:00 AM

Edit: OP, I heard back from them.

Uhh... I will not do the double-blind stuff and instead will go straight to the point and ask for the info I want to know. Please note that this is not me being nosy [that info, suppose you give me, I'll try my best to not to commit it to my memory] nor attacking you. I am simply clarifying to understand better, so I can argue back to the casino.

If you don't mind to share such private information, would you tell me your residency? Uhh, what nationality do you have. By PM is fine if you deemed that info too sensitive to be known by public.

its pretty funny actually that they are making my nationality and residency a matter of the subject NOW, since i already passed stage 4 KYC verification quite a long time ago without a problem but ok , i ll send you a pm

I confirmed that I've got the PM, and I've reached to them about this.

If I may explain the situation although a bit vaguely because I am still not sure how much I may or may not tell [from both of you and casino] to the public, as well as confirm the theory I have in mind that I mentioned earlier, the reason of they can't just share here in public is because there's something more than just value-bet. Unlike the neighboring case, your situation is not just the provider flag you, but XYes own system also flag suspicious activities [I unfortunately can't explain more as I believe this is where the for-my-eyes-only part begin].

Just like what's done by several other casinos, upon such detection of frown-inducing activities, they locked the account. However, it's not a big thing. I can confirm that the info you gave me matched with what you gave them. The rest of the data that trigger the flag is most likely for an understandable reason.

Please hold, I'll return to you if I required other info.

[Mods, sorry for the consecutive post, if you want to merge, please do not merge until OP replied to this post]

OP, explained, straightened out, and sorted. They will refund to your account amounted 205 USD, and you can withdraw right after. Following the withdrawal, they'll either put a limitation to your account or permanently ban.

Edit: OP, their end said that the fund has been restored and ready for you to withdraw. Please confirm?

Edit 2: merging my own posts.