Got the PM and I've escalate to my contact to look into the matter and tell me their side about what happened. Please wait
Any word from them?
Uhh, yeah, sorry about that. Got a reply about a week ago, but I must've accidentally opened the chat while addressing other casino rep and [as it opened and I leave them on read immediately] marked as read and bumped by other communications with other casinos reps. I'm currently nudging them again because uhh... their reply was... let's say it might be in our best interest to wait just a tad bit more and see and pray we can carve a better path.
[...]
I am no fan of his but you should consider contacting the Betfury campaign manager and ask him if he can contact someone inside Betfury that can deal with your claim in a sensible manner.
Yeah I... have it, a contact inside betfury. The CM facilitate me with the contact.
The discussion was slow because it involves a matter or two that I don't think is wise for me to mention right now, but... the delay here and this time will be my fault. As I mentioned above. They replied to me one week ago and I must have accidentally opened and closed the chat. It only came to my awareness when OP nudged me, and I scroll through the chat list, opened my chat with them thinking to give a nudge, and realized there was already an answer.
I'm reinitiating a talk.