Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?
No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.
I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.
As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into
compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand.
I wrote to one of their emails, this is what they replied
"Sir,
We have already responded to your email on the 20th May.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team"
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?