I don't know if they have an active representative on this forum because some of the questions are yet to be given a befitting answer as they are rendering a very sensitive services that have money involved.
I think they have a representative that has last logged in less than 5 to 7 days ago because I think it’s been less a week I saw a response from them on one of their thread.
The truth is, their service is a very crucial one and as such, they need to be very conscious of every thing they do even their prompt response to their clients is a major plus to them and as such, they ought to take it very serious and do everything possible to track down their clients without giving such rooms to scammers.
Could it be one of the threads I asked a question if they can recover funds lost by a friend to one type of scheme called address poisoning? If it is that thread, the response I got was not from their official representative. That was why I made that statement, although I noticed a recent post from them in one of their threads just like you said and this suggest that they have someone who is not far from the forum.
I’m still looking forward to them posting some of their previous works progress and successes to boost the morale of intending customers because it will truly be sad incident that we loss money while trying to recover it as a user said previously.
I am also looking forward to seeing them post some of the jobs they have done in the past since their writeups says they have been in the business for a long time. But I don't know if this is like releasing sensitive information to the public or not, maybe their representative should be able to give answer to that.