The onus was on the OP to ensure he did not violate the rules yet he did. Maybe there is something BC Game (and all casinos) could do regarding players that self-exclude, they could use IP addresses to block multiple accounts. I do not know why casinos allow new playersaccounts to register with the same IP address as customers that have self-excluded or allow multi-accounting because deposits can be made but then freeze the same accounts when withdrawals are attempted.

In this particular case, it seems as though BC Game could have handled things differently. Yes the OP breached the terms and conditions but BC Game did not have to keep his account active when they knew he had more than one account and opted for self-exclusion.

The onus was on the OP to ensure he did not violate the rules yet he did. Maybe there is something BC Game (and all casinos) could do regarding players that self-exclude, they could use IP addresses to block multiple accounts. I do not know why casinos allow new players to register with the same IP address as customers that have self-excluded or allow multi-accounting because deposits can be made but then freeze the same accounts when withdrawals are attempted.

In this particular case, it seems as though BC Game could have handled things differently. Yes the OP breached the terms and conditions but BC Game did not have to keep his account active when they knew he had more than one account and opted for self-exclusion.