Quote from: Haunebu on July 09, 2025, 06:25:04 AM

Quote from: Wind_FURY on July 09, 2025, 05:50:28 AM

Ser, we have seen many brand new/newbie accounts come here and go, accusing different Bitcoin casinos and services as "scams" because there was an actual issue in their accounts. Some issues were resolved, but there were some issues that weren't, BUT there's one FACT that always stays - Shuffle is NOT a scam.

Some individuals may say it has "poor customer service", and that may or may not be true, BUT accusing it of being a scam is simply NOT true.

Yeah. Shuffle is 100% legit for sure though their KYC policies are spotty these days just like several other crypto gambling sites. Their team already clarified in the thread that he is a multi-accounter though they didn't really provide any proof.

He did get his initial deposit back which is the silver lining for him and this particular case is pretty much done and dusted basically.

I understand it is not ideal to not show proof but please understand we don't post this kind of information publicly as it just encourages scammers to become more sophisticated and subvert our detection systems. We do work with platforms like Casinoguru as mediators to get to the bottom of such matters. But the recent case was pretty cut and dry that he was abusing our platform. We take the transparency and integrity of Shuffle extremely seriously and we wouldn't put our reputation at stake over a few thousand dollars. We only take action on scammers accounts where we're 100% certain that abuse is taking place.