Quote from: genji87 on Today at 07:41:58 AM

Quote from: logfiles on July 11, 2025, 08:32:44 PM

Just to be clear. You did KYC verification immediately after registration or after they blocked your funds?

Honesty, I would also fault them for not including the banned countries in the general terms of service. I mean even user atleast endevours to read the terms and conditions and not the bonus rules where the included the banned countries

No, I didn't do KYC immediately because I'm not in a rush to give my personal documents away. I tried to do it once I had to withdraw.

To recap the whole story

- I read the whole Terms and Conditions, where Italy is not flagged as a blacklisted country (https://weiss.bet/terms-and-conditions)
- I opened an account on July 3
- Upon registration I compiled a form of personal data where I declared that I was from Italy
- (Note that the site is freely accessible from Italy and I never used a vpn to access)
- I made a deposit and made some sport bets
- On July 11 I tried to make a withdraw and discovered that I had to do kyc and it was impossible from Italy
- My account was blocked and I was informed that they would keep both my winnings and my deposit
- I discovered that Italy was a blacklisted coutry and it was specified in https://weiss.bet/apb, which is the 9th link in a series of Information about Weiss.bet...

Since the blacklisted coutries were not included in the Terms and Conditions, and also considering that I never did anything to hide my location (I declared it immediately, so they knew before I made my deposit, and I did not use a VPN), I request the refund of my deposit.

If Italy suddenly became blacklisted, does that mean they bypassed or didn't even give reminders to players from Italy? If this is what the casino did, there could be something
wrong with the casino platform itself.

Didn't the gambling casino ever tell you that Italy would be blacklisted, dude? Because if that's the case, they're supposed to be notifying their players
who gamble on their platform who are from Italy, right?