I can't blame the casino for a mistake you made three times in a row, and I don't understand how you could have made the same mistake again. However, I can't find any explanation for why Roobet wouldn't refund, especially now that the Tron network is supported and funds can be accessed through the automated system, despite the fact that this was possible manually even without the supported network.
On the other hand, a whale player who is wagering millions of dollars is supposed to be taken into account. Why would I, as a casino, lose a loyal player willing to deposit millions just to receive a small amount that he accidentally sent? Honestly, I no longer see the logic behind all these practices that are supposed to stem from professionalism and experience in the field.
Neither do I. I am only attempting to get the funds they have access to and moved to their hot wallet, nothing else...
I even said several times to them I know it was my mistake and I fully accept it, but they simply couldn't care less in crediting my funds, but rather telling funds were lost, which shows to be incorrect based on the latest transaction.
Unfortunately, Roobet can't be blamed for anything, despite their relatively firm stance. I suspect you were no longer a loyal user of the platform after your deposits were lost, so the large amounts you had previously deposited were disregarded, and your complaints were handled according to the terms of service without regard to any other considerations.
Also, it's undeniable that they were somewhat understanding, as they allowed you to get refund of your first deposit on the basis that it was an error. Were you able to withdraw it in full? Didn't they apply the minimum wagering rule before being able to withdraw? Please provide us with the rest of the details.