Quote from: holydarkness on Today at 09:43:57 PM

Quote from: marirojmom on Today at 08:48:43 PM

Quote from: holydarkness on Today at 07:11:30 PM

You can check the withdrawal from your originating wallet [thus, deposit to your BetFury account]. Unless you can't remember what wallet you use for deposit and withdrawal? From like... a month ago? It's okay if you don't remember, though. It's just will be super helpful if you can provide that info.

The wallet for deposit and withdraw were different 100% , i dont know which i used because i dont know exact amount and exact date and i have couple of transactions of similar amounts, so i cant confirm which is correct

I see. It will be very much appreciated if you can supplement us with that info, for the purpose of further validate the story. but, that's rather an overkill and unnecessarily prolonnging the case [especially as I've got two points matched... well, two and a half].

I'll go with my findings.

First of all, I promised you the reason why I asked you questions, some even sounded strange. It's the simplest test of matching narratives, a double blind test. Put two entities in separate room and ask them same question. One [or more] that they tell and matched is safe to be assumed as the truth.

Second, your story matched theirs on this point,

Quote from: marirojmom on Today at 07:07:33 PM

Lets say i created the account on 9 april [...]

Yes, you do, according to their system, ss well as the point where no sport bonus being used.

Those established, I think it's safe to say the findings they gave me is sufficiently based on truth. We can add the third matching point, namely your deposit, but it is no longer needed at this time.

Below is my report:

Based on my inquiry for account marirojmo@hotmail, and strictly based on the accounts tied to it, they matched three different accounts by IP, device fingerprints, as well as another parameter that I can't tell the public. From your claim that you never give your device to anyone, it will be relatively safe to assume the three all are yours.

First account was created by 7th April 2025, got limited by 19th May 2025 and ditched. Never used anymore. I strongly believe because of the limitation imposed upon it,'

Second account was created by 8th April 2025 and parked for few weeks. Got betting limited and ulitmately banned by 14th July 2025.

Third acccount, marirojmo was created by 9th April 2025, parked fo even longer, and first deposited about one month ago [I can give you the exact date, and this is the reason why I asked for deposit date, but kinda beating the deadhorse as it's roughly matched the timeline you gave in the opening post], got banned by 14th July 2025.

The reason of locking your accounts was them being considered as attempt to circumvent betting limitation upon your first account, and later your second account [yahoo62278, I hope this answer your question. Sorry that I can't tell you at that point, as informing you will have a likelihood of OP stopped cooperating and shelled up. Ultimately preventing me from getting the absolute truth from both sides].

Above are the findings. Below, is the verdict.

This is their call and solution after some discussion: on your opening post, you informed that your account is already verified. It made known to me that the "verified" here is passing level 1 KYC. They are willing to review your case and possibly unlock your account [though not said, I am quite sure it's with limitation too] and regain access upon completion of full KYC [I believe they have 3 levels of KYC]. Upon review and they find no further breach of ToS, they will seriously consider to let you regain access to the account. So, KYC or not KYC, going to AG to get it retried, it's your call.

[p.s.: I personally think you can't reach a point where AG will make the casino to reconsider unlocking account after completing your full KYC. The case will end right after they gave the proof of connected account.]

With that, I've laid all my cards on the table. Above is what I perceive as what transpires, and now I've laid all of them in the open. I've do to the extent of what I can do, and the decision is yours and things [I believe] beyond this, is out of my hand.

This is their call and solution after some discussion: on your opening post, you informed that your account is already verified. It made known to me that the "verified" here is passing level 1 KYC. They are willing to review your case and possibly unlock your account [though not said, I am quite sure it's with limitation too] and regain access upon completion of full KYC [I believe they have 3 levels of KYC]. Upon review and they find no further breach of ToS, they will seriously consider to let you regain access to the account. So, KYC or not KYC, going to AG to get it retried, it's your call.

Sorry but if i understood correctly they are gonna unlock my account with the previous funds if i complete all KYC? i agree with this