What happened: Registerd in Luckydiamond.io on May, deposits, withdrawals, bets.. all OK. On may 31th, I won some good prizes, then I retired 30 ZEC to my account which never sent. Shortly after making this withdrawal, with the remaining balance I had, seeing how long the withdrawal was taking, I decided to exchange ZEC for 2+ LTC to try to withdraw them as well and see if Litecoin would take less time to process. However, I couldn't complete this withdrawal because one was already being processed.
The next day, when I tried to log into my account after entering the two-factor authentication code, the page returned me to the home page without having logged in. When I contacted the team, it was because my account was suspended due to suspicious activity (which is only suspicious if you win a big prize, apparently). After contacting them through the chat available on the website, they told me to contact support@luckydiamond.io so they could explain the reason for my account suspension. Well, no matter how many emails I contact, they never answer, and in the chat they just tell me to contact them by email. So, I have no choice but to start reporting my situation. For now, with no justification for the account suspension or proof, I feel completely scammed. They've even kept the money from the various deposits I made before finally "winning." Anyway. [/color]

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3387185[/color]

Reference Link: luckydiamond.io [/color]
Amount Scammed: 30 ZEC (withdrawal) + 2+ LTC and some ZEC (account balance), the day of I was suspended, it were around $1800
Payment Method: Crypto deposits[/color]
Proof of Payment: https://blockchair.com/zcash/transaction/d4d074a12c67c8ae69af3a88a562c8f3f35c516224b8297e8c58c3867fd417d9[/color]
PM/Chat Logs:

Chat on luckydiamond.io
Conversation started on Monday, July 07, 2025, at 20:28 (GMT+0)
[20:28]
V1751920108042866: hello
[20:29]
Thomas has joined the conversation
[20:30]
Thomas: Hello, how can I help you?
[20:30]
V1751920108042866: I can't access to my account: somepiklab@gmail.com and is suspended, I'm waiting a response by mail, still nothing
[20:31]
Thomas: What is your nickname on the site?
[20:32]
V1751920108042866: Epiko
[20:33]
Thomas has left the conversation
[20:52]
V1751920108042866: can you help me?
[20:52]
Thomas has joined the conversation
[20:53]
Thomas: your account has been blocked
[20:54]
V1751920108042866: Yes, I want to know why
[20:54]
Thomas: send a letter to our website mail support@luckydiamond.io
[20:55]
V1751920108042866: I contacted but still not response
[20:58]
Thomas: wait for them to answer you
[20:59]
Thomas: I can help you with something else
[20:59]
Thomas has left the conversation
[21:01]
V1751920108042866: I registered, played, deposited and withdrew with no problems, and when I win good price, blocked. I'm waiting since June 2
[21:01]
V1751920108042866: prize*
[21:02]
V1751920108042866: I need a response but by mail not received response

Chat on luckydiamond.io
Conversation started on Tuesday, July 15, 2025, at 15:43 (GMT+0)
[15:43]
V1752375767025939: Hello
[15:44]
Axcel has joined the conversation
[15:45]
Axcel: Hi good day! thanks for contacting live support

[15:45]
V1752375767025939: Hello, Good day. I'm trying to contact with support, I need help
[15:45]
Axcel: how may I help you today?
[15:46]
V1752375767025939: I can't login in my account
[15:46]
Axcel: can you explain more details why you cannot login?
[15:47]
V1752375767025939: Yes, my account was suspended with no reason by now, I'm worried about..
[15:48]
V1752375767025939: I need my money, sincerely
[15:48]
Axcel: what username?
[15:49]
V1752375767025939: Epiko
[15:52]
Axcel: upon checking your account being banned because of your suspicious activities
[15:53]
V1752375767025939: why? I played, and get one good prize
[15:53]
V1752375767025939: can you explain more detailed?
[15:55]
V1752375767025939: I made some deposits, and withdrawals with no problem, but when I win, next day I was suspended
[15:57]
V1752375767025939: I don't know how I could break rules, 'm honest
[16:00]
Axcel: our system just detected of your suspicious activities
[16:02]
V1752375767025939: can you describe this suspicious activities? which proves it or I can see what I did to be suspended
[16:20]
V1752375767025939: please
[16:34]
V1752375767025939: If you don't provide evidence, this is more like theft.
[17:00]
V1752375767025939: hello
[17:16]
V1752375767025939: I will use other methods to see if I get a response...

Chat on luckydiamond.io
Conversation started on Wednesday, July 16, 2025, at 02:14 (GMT+0)
[02:15]
V1752375767025939: Hello, good night, I need some help
[02:15]
Alex has joined the conversation
[02:15]
Alex: Hi, how can I help you?
[02:17]
V1752375767025939: My account: Epiko, was suspended by suspicious activity, I'm an honest player and I don't make any illegal things. Can you justify this suspicious activities?
[02:18]
V1752375767025939: I need a solution, please
[02:20]
Alex: You have been blocked due to certain actions that are not allowed on our website. For more details, please contact support@luckydiamond.io.
[02:21]
V1752375767025939: I contacted but not received any response
[02:21]
V1752375767025939: 2 times
[02:22]
V1752375767025939: Finally I will post on Botcointalk and other gambling forums if this continues with no responses
[02:22]
Alex: You should write to the website's email and wait for a response. support@luckydiamond.io.
[02:23]
V1752375767025939: I write first mail one month ago
[02:23]
V1752375767025939: second mail one week ago, how many time it should go?
[02:24]
Alex: You are free to act as you wish, but threats are unacceptable. Please refrain from violating the website's rules. Have a good day.
[02:26]
Alex has left the conversation
[02:30]
V1752375767025939: It's not a threat. If I don't hear back here, I'll try to get one somehow. I just want to clarify this situation, as it seems strange to me that the account suspension is carried out the moment I win a good prize, after several deposits, since I've been reduced to zero several times. I haven't done anything wrong, and on top of that, support is of no use at the moment.
[02:32]
V1752375767025939: It seems like you're just letting time pass, and nothing more. I hope I'm wrong, and I don't know, but that's what you're giving me to understand. [/color]
Additional Notes: I can provide more transaction data, although since I don't have access to my account I don't have full access to all the information. [/color]