Quote from: holydarkness on July 14, 2025, 08:12:52 AM

Quote from: Arbus1nka on July 13, 2025, 04:04:15 PM

Quote from: holydarkness on July 05, 2025, 07:41:49 PM

The problem here is not the memory space needed to store the flag. Rather you waited for too long to raise your complaint. If you complained right away, they'll send their team to address the matter and double-check the flag, perhaps even argue to the provider. But after this much period, the details from the provider are no longer available. Even if BK8 want to investigate, there were no longer materials to be investigated. Thus, they resort to the initial call, of which I think is kinda justified.

Someone waited for eight months to dispute because they don't know they can raise a complaint? What did you do all this time? I'm seriously asking here because I want to know what have you done and what happened during those time. This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.

Remind me again if your initial deposits has been returned or some were confiscated?

What have I been doing all this time... I just accepted that my winnings were stolen. If you go to this site, there are no options to dispute anything. Also, there is no description that "there are forums that can investigate your case, but hurry up, because you do not have much time for this..." I am completely illiterate in such matters! However, I do not see any reasonable reason to leave me guilty, just because I did not write a complaint the next day! Any period less than a year can not be "too old"

Why do you think that the data from the provider is no longer available??? Is the provider still not used by this casino? There is no logic in deleting such data! As well as referring to the statute of limitations of the case and therefore DO NOTHING! How convenient, referring to the provider...

I ask you to look at this case again. You have my description of the relationship with the casino. They also confirmed all this. At this stage, you think that everything is in order??? Personally, from this moment on, the casino's actions seem extremely negative to me!
But you are an expert in these matters and can admit that I could theoretically have violated some casino rules after the 4th deposit... And you begin to investigate the case. You ask the casino a basic question, to which you receive the answer "we did it because it is correct". But why is it correct, you receive the answer - "it was a long time ago and we cannot verify anything". If you cannot verify anything, then you must admit that this confiscation of winnings without evidence is completely illegal!
Now I do not even know the question, why in the support chat they did not even give me a chance for a review, but when filing a complaint on this site, it suddenly appeared... Just imagine that now we are in court! Imagine that I am sitting as a victim and pointing out that my money was brazenly stolen!!! The casino replies that the client did something that we did not like, but we cannot tell you now what he did. How can you not? but it is not us who are to blame, but our partner and that he deleted the data. Who accepted the deposit??? The casino or your provider??? CASINO! Why does any answer in the style of "our provider decided so" suit everyone???

I ask you not to point out to me anymore that I wrote my complaint too late! 6 months is not a long period at all!

At this stage, I would really like you to invite a representative of the bookmaker. Once again, they recorded that the casino stole all my winnings, but cannot provide any evidence of my violation! Even if this was an obvious mistake, which would have been quickly resolved upon review, the casino simply cannot verify this now. Then how will the casino behave??? Please, bookmaker representative, write your answer again!!! You stole my winnings after the 4th deposit and you have no evidence of my violations (if any), will you insist on yours that the confiscation of the winnings was necessary??? or will you now reconsider your decision???

holydarkness - you ask me "did they return my deposit to me?" Let's count carefully!
If all bets before my account was blocked and withdrawals were successfully processed, count as normal, then it turns out that the problems began only after the last two deposits. Everything that was before my account was recognized as "abnormal" is not subject to revision!!! The last two deposits were 1000 usdt and then another 45 usdt. After these deposits, the casino considered that I violated their rule and decided to cancel my winnings. Thus, my deposits were 1045 usdt, and they withdrew only 152 usdt to me and it turns out that such a favorable (in favor of the casino) mathematics was made based on the calculation of all deposits for the entire period of activity. So at what point were the casino rules violated (if they were violated)? At what point did you already decide that you would not pay me?
I want to draw your attention to the order of things. Everything that was done before the violation, it turns out is not a violation! And if you, Casino, want to seem fair, loudly shouting "we gave back the amount of all deposits for the entire period", then you are wrong in this case too! Because my last deposits, after which I did not receive payments - 1045usdt - and they returned me only 152usdt! No matter how you twist this case, but if you insist that the bets made by me after the violation was recorded should be canceled, you still owe me my deposit!!!

I am actually merely explaining to you in as much details I can give from the supporting evidence and their explanation they gave to me, about why they can't explain in details what you did wrong, instead of saying you're guilty. Though, to be fair, I do wondered why the long time, as it make things even more complicated compared to if the dispute raised soonest possible [the casino can then inquire to their provider].

About that question of deposits... it's actually my attempt to establish you both a common ground. I'll just assume from those long and expressive words you gave, that puts you to 900 USD-ish. Let me ask more details to the casino as they probably can give a better and more accurate data.

holydarkness, Do you think this discussion has stopped!?
Is there no more hope for a review of the case?