The last reply from support for me was in September of last year. However, I messed up because I had a real issue, it wasn't replied to in a week, so I sent another message on that and also said "my daily rolls stopped working"... They sent me a macro for the rolls and closed the ticket, not resolving my original issue =/... Now, I haven't been able to get into my account in anything other then my PC because it's still surprisingly logged in somehow, but I have 2FA issues.
My FUN just matured, and got the automated email saying I should re-lock them... Lmao, nope.
They seem to sway the issues off even though they are not resolved in full - strange, and not good for the users ;( I hope you get your account and what's on it eventually.
They are not swaying the issue rather they completely ignore it and just offers a random compensation WoF rewards for all their backlogs and disappear again.
This casino has the worst support and they don’t plan to improve that because they are still getting many customers deposits due to their rewards despite of many complaints for delays and backlogs.