Quote from: holydarkness on July 26, 2025, 12:43:57 PM

Quote from: dplay on July 26, 2025, 09:40:19 AM

[...]

Once again, I proposed the bets be settled at the "cashout" value of all bets (~330k) thus making a compromise and leaving 80k on the table. It's simple stuff.

Well noted. They assured me that they can't go above the initial offer, I was intending to push for 50,000 and when I discover that I can probably push for settlement at higher number [the cashout of your winning bets, minus what's already returned, amounted at 72,000] I reached to ask if the number is possible, as a gesture of their good will, to meet you in the middle.

I'll inform them that the settlement point can't be reached and it's off the table. And with that, it'll be the end of my active role here, I'll withdraw myself from the case. Best of luck, OP.

Thanks for your involvement in this matter. You helped a lot to move the case forward, even though we did not reach an agreement.

Quote from: Rating Place on July 26, 2025, 06:06:35 PM

You can cancel a leg but not void the whole multi.

Rule 4.4.13

Quote

In case a Bet included in the Bet Builder Bet is voided – the remaining (non-voided) Bets included in the Bet Builder stand.

https://docs.betfury.com/betfury/terms-of-services/sports-betting-terms-and-conditions

That particular rule seems to pertain to something else (bet builder) other than regular combo bets. The point that their ruling is illegal still stands.

Quote from: Rating Place on July 26, 2025, 06:06:35 PM

OP- You have 6 months to file a complaint under the new LOK law in Curacao. You must use an official form.

The bet cancelation happened back in November, so I might be late for a Curacao complaint. Either way, looking at the history of effectiveness of such complaints, they were very unlikely to result in a satisfactory outcome for me to begin with. Although I'm not sure if anything changed for the better in the last several years.

Quote from: Rating Place on Today at 03:31:25 AM

If someone else were to do the case it may look something like this.

⚖️ Arbitrator Ruling: dplay vs. Betfury

Case Summary:
This dispute concerns a series of 4-leg combo (parlay) bets placed by the player dplay, totaling $100,000 in wagers on the Betfury sportsbook platform. At the time of Betfury’s cancellation, several legs on multiple tickets had already been settled and won. Despite this, Betfury voided all wagers, including those containing finalized, winning legs.

Initially, Betfury returned the $100,000 and offered the player an additional $100,000 bonus with an unspecified rollover requirement. Betfury acknowledged a $330,000 cashout value prior to the cancellations. However, Betfury later reduced its offer to approximately 50% of that value.

Facts:

dplay placed multiple 4-leg combo bets totaling $100,000.
Several legs on many tickets had already gone final (i.e., settled and won).
Open wagers remained on the affected tickets.
Betfury canceled all combo bets, including those with finalized, winning legs.
The official cashout value provided by Betfury at the time of cancellation was $330,000.
The player agreed to the cashout, but Betfury later reduced the payout offer to roughly half.
No rule-based justification was provided for this reduction.

Relevant Terms & Conditions (Betfury):
According to Betfury’s official Sportsbook Terms & Conditions:

A combo bet (also referred to as a parlay) is defined as a wager made on several independent events.
The definition of "independent" is key—each leg of a combo bet is treated as its own discrete event. Once an outcome is settled and confirmed, it cannot be voided unless there's clear evidence of error or fraud.

Industry Standards:
Across reputable jurisdictions (e.g., Curaçao, Malta, UKGC):

Finalized outcomes in combo bets are irreversible once confirmed.
Cashout agreements are binding once accepted by both parties.
Sportsbooks may void tickets before an event begins, but not after individual legs have settled, unless there is demonstrable fraud or a system failure.

✅ Ruling:
After reviewing the facts, Betfury's published terms, and relevant industry standards, the decision is as follows:

Betfury acted improperly in voiding combo wagers after one or more legs had already settled and in reducing a previously agreed cashout amount. These actions violate industry norms.

Outcome:
Betfury is ordered to pay the full $330,000 cashout value.

Great summary, thanks.

And while so far I've used rounded numbers I'll go back to the original post and update them to be more specific (bets won $410k, and the total amount refunded to me was ~$120k).

Quote from: alani123 on Today at 03:42:38 AM

Reporting this is worth a shot but history has shown that on occasions where a casino is ordered to pay via Curacao courts, the casino can simply deny renewing their Curacao license and move to a different license. Usually Comoros.

There have been cases where this happened. And casinos have little to lose because the Curacao license doesn't even allow operation in Curacao, they have no customers there.

That is absolutely correct, however those actions come with a cost, both reputational and monetary, so it's not a given that a casino would act in such a way if order to pay out the damages by a relevant court.

Quote from: alani123 on Today at 03:42:38 AM

So if BetFury had it in their own terms that they can't cancel a mutli bet because of one leg then they're in the wrong. But the OP must consider other factors too. If Betfury can substantiate that there's suspicion of matchfixing in these matches other casinos may have even confiscated his balance. So BetFury may be waiting for some feedback by their bookmaking partner. If the transcripts are released it could be more obvious.

They have never verbalized the accusation beyond the "high risk player" designation.