I showed evidence of the funds in my account and the verification message??
https://imgur.com/a/RioYS9w
https://imgur.com/a/RioYS9w
Issues can happen time to time and it's challenge for all business. Whether they handle problems properly or not, will decide how their business gains more reputation in the industry and customer community. I agree with you that all necessary data on the issues must be gathered, then analyzed carefully and it takes time. Later, it will be next steps of fixing issues and it takes quite considerable time too.
Exactly. There is no business that have no challenges. I believe BC.Game team is aware of this matter. However, before they decide anything, they need time to investigate or collect all information needed. That's why we can't expect them to bring the solution as quick as possible. But I trust BC.Game team that they are very capable to handle any issues.I've noticed that when someone accuses a casino of cheating, they often lack credible evidence. So, it's natural to assume that someone who claims a casino is cheating is lying. They're probably frustrated because they couldn't control themselves and ultimately lost everything.
You're right. They didn't show clear proof and they are mostly newbies accounts. I am a bit confused that most of the complains come from newbies. I've contacted the support team several times and received a quick response when I encountered a problem. Even if they don't respond immediately, they'll usually tell us how long we should wait until action is taken. Especially if the cheating is being accused of a reputable casino, which will inevitably lead to requests for proof.
Yep. So far, I also have no bad issues. They are quite fast responding any problem.