therefor I am asking for my money back and the account to be closed after that.
Not defending the casino because they should not have reopened an account that asked for a permanent exclusion, but I'm curious, would you have made this complaint if you had won after they reopened your account?
Fair question, guess I wouldn't. But we all know i would have lost it back sooner or later anyway, so the would I have won storyline is just fiction, as for most players.
So this complaint wasn't really about a concern about their casino not following through on their own terms and conditions, but because you lost and now want the money back?
Anyway, good luck. Also, I'd suggest seeking some professional help, since you are showing symptoms of gambling problems.