Quote from: AHOYBRAUSE on July 30, 2025, 12:46:49 PM

Quote from: panjul07 on July 30, 2025, 12:04:38 PM

I’m wondering, do stake care about these complaints as I’m sure this kind of complaint is not new thing and it is just like repetitive complaint.
Stake should start thinking to have more transparent bonus system, at least give a clue on how they calculate their bonuses so players can calculate themselves.
Because the most given answer when players complain that they get lower bonus than what they expect is “the calculation is correct”.

They don't care, because they are so big and still growing larger and larger. That's why they are ok with losing old players that complain, there are plenty of new ones that have no clue how "good" it was in the past with bonuses and stuff. For them these low amounts that are distributed now are normal.
As long as stake doesn't feel a decline in membership they will always cut and cut and cut to raise the profits.

You could be right but you need to understand that there is a level a casino will reach that keeping an eye on everything like games and bonuses would not be 100% perfect due to the high number of users. Giving account of how frequent users get their allocated bonuses might be a little bit tedious and if the team is not scrutinizing everything happening on the casino, some vital complaints will not be handled accordingly.

Maybe the team needs to listen to the frequent bonus complains and tell us how this is done so we don't have to expect too much when less is given. This is just an honest opinion.