Quote from: rakebit on Today at 05:49:23 AM

And much more! Come join us, get a cool welcome pack, and enjoy!

Much more indeed, like confiscating winnings and ignoring all inquiries for over 7 months now and counting? I'm sure everyone would really enjoy that...

Quote from: PaPoc on June 13, 2025, 11:29:35 PM

Dear Bitcointalk Forum,

About two months ago, I discovered that Rakebit Casino has a presence here on Bitcointalk. I brought their forum representatives' attention to an issue I've had with the casino: they confiscated over $35,000 in winnings without proper justification and have since ignored all my follow-up communications for over five months.

The forum representative failed to address the issue in two months. The only thing they were able to say was, "As far as I know, you got a reply to your mail on your case." This is untrue — I have not received any response in over five months. Therefore, I'm opening this scam accusation to formally present my case.

At the end of 2024, I was playing regularly at Rakebit, primarily blackjack. Up until this incident, I had a very positive impression of the casino. The support was decent, my VIP manager was friendly, and I had received several withdrawals worth thousands of dollars without issue. To be fair, I was heavily in the red throughout that time. In hindsight, that may explain the good customer care I received.

Unfortunately, in the last few days of 2024, I lost over $10,000. Then, on December 29, I deposited another $10,000. Although I nearly lost that too, I had a lucky streak that brought my balance well over $40,000.

On January 1, 2025, I requested three withdrawals: one for $10,000, another for $5,000, and a third for $10,000—leaving the rest in my account. None of these were processed. The very next day, on January 2, I discovered that my account had been suspended and all funds were inaccessible.

I contacted live support, who told me they would look into the matter and update me via email. When no update came, I reached out to my VIP manager on January 3, and was told my account had been suspended for review and that I would be informed of any developments.

Still, no updates followed. On January 11, I followed up again, asking how long the review process was expected to take. I was told — yet again — that there were no updates.

Another week passed. On January 18, I asked once more, this time hoping for at least an estimated timeframe, considering that $40,000 of my money was being held with zero communication. Again, I received only vague replies.

On January 27, I made one more inquiry. The response: still no updates.

Finally, on January 30, I received an email stating that my account had been reviewed and over $30,000 in winnings were confiscated. The justification was the following vague explanation:
"After careful review, we have found some inaccurate bonus growth, flagged by the system, as potential malfunction and/or bonus abuse.
As a result, you had anomalous growth on bonus cost and level progression, which caused a compound bonus effect.
A security and gaming session check found your gaming activity to be legitimate but not your promotional activity."

They returned only my last $10,000 deposit and confiscated the rest. I couldn't make sense of this explanation, especially since I didn't use any bonuses other than their permanent rakeback.

I replied the same day, asking for clarification, specific justification, and references to the relevant Terms and Conditions. I also reviewed their Terms and Bonus Policy and found some concerning clauses that allow Rakebit to freeze or confiscate player funds at their discretion, without any proof. I inquired about these clauses as well and asked what prevents Rakebit from arbitrarily seizing player funds. That was over five months ago, and I have not received a response since.

I contacted my VIP manager again on February 10, and again, no reply.

As my VIP manager was clearly unresponsive, I contacted Rakebit's Support Team on February 12 . Their only response was to refer me back to the same unresponsive VIP manager, blatantly ignoring my explanation that she wasn't replying. I responded to their message, reiterating once again that my VIP manager was not responding and asking for proper assistance. In their follow-up, they still referred me back to the same VIP manager, stating that they "cannot resolve [my] case on [their] own."

Frustrated, I filed a formal complaint, as instructed by Rakebit's own Terms and Conditions, which state that complaints must be addressed or escalated. Instead, I received another copy-paste response telling me to contact my VIP manager — the same one who has been ignoring me for weeks. I replied, stating that I found their response unacceptable, and I quoted their own Terms and Conditions outlining how complaints are supposed to be handled. Despite this, I received only the same generic, copy-paste reply once more.

On February 15, I withdrew the remaining $10,000 — the only amount they allowed me to keep.

Eventually, I posted a negative Trustpilot review explaining my case. A representative replied there, asking me to contact them by email. I did — yet again — and received the same generic response, once again directing me to the same unresponsive VIP manager. No actual help was provided.

How convenient that Rakebit suddenly detected a "malfunction and/or bonus abuse" only after I hit a winning streak — but not even a day earlier, when I lost a small fortune while playing the same way. Odd, isn't it?

I believe I've done everything reasonably possible to contact them and obtain a proper justification for the confiscated funds. It seems their support team is incapable of doing anything beyond repeatedly referring me back to my VIP manager — the same VIP manager who has been unresponsive for over five months now.

At this point, I doubt this case will ever be properly addressed. However, since Rakebit has a presence on this forum, I believe it's important for the community to be aware of how they operate. As long as you're losing, everything is smooth — but the moment your luck turns, there's suddenly a "system malfunction," they confiscate all your winnings and start to ignore you indefinitely.

Just a reminder, @rakebit, this scam accusation is still waiting for your response.