Quote from: Shishir99 on August 19, 2025, 06:25:47 PM

I think this is what we call mouth-to-mouth marketing, which is the most effective marketing strategy. There are a lot of whales in this market, but when it comes to customer support, some of them are worse, and BC game is one of them. If you ask general questions, they reply to you. But once you are in some kind of problem and you reach them, they take a long time to reply or sometimes they don't even reply.

They take months to reply to a single email. They say this happens because of their workload. If you are making a billion dollars, it is worth spending a million dollars improving your support. Why not hire more support agents so the work load decrease for the current employees?

Great point, @Shishir99
Customer support is a core part of user experience, and we know it’s often where many platforms fall short. We’re already working on optimizing our response times and scaling the support team to make sure players get fast and helpful replies — not generic delays. Thanks for the honest feedback — it helps us move in the right direction.