Quote from: holydarkness on Today at 05:36:28 PM

Quote from: ptaylor78 on Today at 05:26:10 PM

Quote from: holydarkness on Today at 05:08:36 PM

I've read your posts here as well as the ones on CG. Umm... mind if I perhaps try to get to the bottom of it with you? If you want me to try, I'm advising you to move your topic to Scam Accusations board by creating your own topic so we can focus the discussion specifically about you and your case. And PM me your UID for the time being, while you complete your thread with its suggested format.

I'll try to reach my contacts on BC [upon receiving your UID] and get a better grasp of your situation. I might [or might not be, so no promises here] be able to get response and/or insight of the situation faster than response given to CG.

Thank you for your response. Given the disturbing difficulties I’ve encountered with BC.Game and some of the tactics I’ve observed, I am open to exploring other avenues for resolution. If you are able to disclose, may I ask what your affiliation with BC.Game is?

Nothing to any degree. I am not their staff or working on their campaign, if that's what you wondered. I just have some of their higher-ups from several divisions in my reach and direct contact that'll probably be able to answer more swiftly compared to replying threads [here and on CG], though that's the extent of what I can do. I can't influence an outcome made by them if it's already sealed. But at the very least, I can try to get their side.

And I got your PM.

I appreciate your efforts. I started the new thread in the scam accusations board. There is so much more I could say, but I feel like a broken record at this point with as much evidence I have posted on Casino Guru and Trust Pilot over the last 8 weeks. Anyone who wants the full story can follow the link to Casino Guru. So much evidence posted there. Based on some of the blatant dishonesty, manipulation of evidence and indifference I've experienced from BC.Game over the past two months, I'd be curious to see what you can come up with. The Casino Guru mediator wrote to BC.Game that their defense seems quite implausible and unsupported and asked them to provide evidence. Since then, BC.Game went silent for 3 weeks.

I literally have BC.Game's own chat transcripts from June 19 discussing the loss limit failure with their support agents, and them coming back to me with varying excuses. I have screenshots timestamped June 19 evidencing my loss limits were set. Despite this, BC.Game has stood firm with the lie that I didn't set any loss limits until June 26, 1 week after I filed a complaint with Casino Guru. To defend a complaint with claims that don't even make sense, shows a high level of bad faith.