Quote from: Coyster on September 01, 2025, 04:51:32 PM

Quote from: CMcpherren@proton.me on September 01, 2025, 07:02:56 AM

What kind of support and quality are we talking about? You can't answer your client for 8 months

@Nexchange.co.uk is just paid to come here and defend what is left of their reputation, they know nothing about these cases and they cannot provide any update, not because of its sensitivity or legal reasons like they claim, but because they have absolutely no information about what is going on.

I hope at one point they decide to give your money back to you, but that is looking increasingly unlikely. There is no doubt that they are scammers, and i suspect Exodus are a part of this, because they can see all scam accusations against this platform, yet they route swaps through them.

Sadly, you are mistaken. The reason we cannot speak about specific cases on public forums is not because we lack information, but because of the following:

1. Some cases are under active law enforcement or legal investigation.
2. Certain wallet addresses may have direct or indirect exposure to illicit activities, including darknet markets.
3. In some situations, clients provide incomplete or faulty documentation that requires clarification.
4. We also must comply with strict AML and compliance rules, which often means communication must be handled privately to protect both the client and the investigation.

We understand that from the outside it may appear as if nothing is happening, but these restrictions exist for security and legal reasons, not because we are ignoring cases.