Quote from: holydarkness on September 09, 2025, 06:53:36 PM

Quote from: DockCableWhite on September 08, 2025, 08:52:44 AM

Quote from: holydarkness on September 08, 2025, 08:51:57 AM

Quote from: DockCableWhite on September 07, 2025, 08:32:58 AM

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

Got you, thanks

I got my contact to look into to your case. They told me that they've sent you a link for re-KYC by 29th August and you opened the link but didn't upload any document. Can you please confirm and, if you did, help us understand why you didn't follow up with the re-KYC?

Thank you for this information. I have checked my email and found the message from August 29th. It is indeed marked as "read," but I honestly don't remember opening it or going through the process. It's possible I opened it by mistake without paying attention to the content.
Could you please find out if it is possible for them to resend the message, or if I can use the same link I already have to upload the documents?