Quote from: rohang on September 28, 2025, 03:51:56 PM

Quote from: holydarkness on September 28, 2025, 03:40:19 PM

Hi, coming here from a summon.

Unfortunately, I can't offer much help for cases against Roobet. On our last communications with them to bridging disputes against them and some players, thr representative who replied to my email informed me that players should make inquiries by themselves to Roobet and they're not going to discuss matters with third party.

Do you know if they are active here ? was any recent case replied to by them at all ? i tried searching but couldnt find proper thread

Far as I know, no, they are not quite active here, and I don't have their staffs on my direct contact. All of my previous attempt to bridge a case against Roobet were through emails, and discussion got quite smooth [although slightly delayed instead of interactive and direct] before they finally and rather suddenly close their door and inform me that they will only communicate with the player disputing them. Still not sure up to this second, nor has any brain power to care why, lol.

Quote from: OldHickory on September 28, 2025, 03:55:09 PM

[...]
@Holydarkness I respect the fact you cant get involved. Im not begging anyone to intervene on my behalf. From what I have been told, you are one of the main guys on here who advocate for gamblers who have been wronged so clearly you are a respected guy and also have a lot of experience with this type of thing. So I am just curious to know your opinion on the my situation. 8 days withdrawal frozen. The only information I got during that time was that it was all part of a "routine review process". That was the term they used every day. They told me nothing more. Finally after 8 days they deduct 10,500 from my account and credit my balance with about 8300 dollars. They gave me no details as to why they did that other than to say my account had been "improperly credited". I just dont understand why any book would think its okay to treat people like that. They gave me no apology. No sorry for the mixup. Just steal 2200 from me and chalk it up to "improper credits". How is that okay?

Umm... I got and read your post yesterday, but I was quite swamped with attempting to catch up with my list [procrastination is a bitch] and ended up rather mind-numbed when I managed to cross all the entries in my notebook and poured them to my thread.

I'll level with you that I haven't read this thread that's rather full of wall of text. This is morning, and I am with my coffee. If you dont mind, I'll return to you with my opinion, later after my brain started to wake and work and I can thoroughly digest what happened, or very much later when I am home after I tackle IRL things.