Quote from: OldHickory on Today at 03:45:08 PM

All good man. After 10 days and credit adjustment with zero details as to why, I demanded a DETAILED explanation yesterday. They told me they needed up to 24 hours to give me what I asked for and as of now, they have still ghosted me. Its crazy a book thinks its okay to garnish 2200 in winnings and not even have the proof for why they did it ready to go. I mean, why should I even have to ask for proof??? They should have explained in detail what happened right at the point of adjusting my balance.

new users cant post images so i am posting the support chat on behalf of hickory-

Crazy to me they cant tell us why 2200$ was taken out after so many days

Quote from: holydarkness on Today at 03:40:19 PM

Hi, coming here from a summon.

Unfortunately, I can't offer much help for cases against Roobet. On our last communications with them to bridging disputes against them and some players, thr representative who replied to my email informed me that players should make inquiries by themselves to Roobet and they're not going to discuss matters with third party.

Do you know if they are active here ? was any recent case replied to by them at all ? i tried searching but couldnt find proper thread