Don't get me wrong, they (GAW) do have the best customer service in any ASIC company currenlty. But there are just too much of things going wrong. and to get things right you have to get Josh the CEO or their people involved. I don't want to constantly keep monitoring the UI. I just want it to work.
To be fair any week 3 issues - tracking/hosting/etc - aren't really issues until tomorrow, i.e. when it's really overdue.
I'm still puzzled why they can't have automated monitoring for hosted hardware. I had cobbled together some scripts for my own hardware soon after I got more than a handful rigs, you'd think a hosting service should have that from day one.
Yup, you are correct. I have brought this up with GAW in my previous support tickets/emails. There should be some kind of alert that gets sent once hash drops below a predetermined percentage. Ghash.io has that. Whenever my miners' hash rate drops, i get an e-mail from Ghash. GAW should have this too. This will reduce the amount of support tickets.
I am one of those people that checks my hash rate in like every hour, on the desktop while at work, on my phone while on lunch and about, on the tablet while at home etc..