Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.
We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.
well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter
You can use the Exchange feature to exchange it to BTC yourself. With our zero-spread promotion, you don't have to pay anything extra to convert your currency.
tried that & the newly credited $s don't work, just gives a circle with a line through it symbol in the BTC amount when try to exchange to coins, like a no entry sign so I'm forcibly stuck with $ & now must sleep, current Gox rate $5.26 - I expect you to honour this if it goes up, which it will
thanks
edit - too tired, found that one has to press 'calculate' to see, so it does work with these - but leaving now till tomorrow