Quote from: greenlion on July 30, 2014, 01:02:15 AM

Quote from: BitCoin Operated Boy on July 30, 2014, 12:40:24 AM

I won't post exact details of my order and refund request becasue I don't want to be punished by BA.

It seems that few hours ago they already changed my password on https://www.blackarrowsoftware.com/support/index.php?/Base/User/Login

so I can't access my account there to see the submitted tickets

I ordered X3 in the end of November and requested the refund in May.

Same here, I saw your post and tried to login and sure enough, same result.

Is anyone able to login to the support site, or is this another one of their clearly above-board legitimate-business punitive measures?

The lost password function fails to send an email out, which I think opens up the possibility that they just deleted the support account entirely.

Yes. the password doesn't work and I requested a new password to be send and this option doesn't seem to work neither. They obviously did it on purpose to avoid receving new tickets and dealing with promised refunds.

They just make things even worse for themselves (or actually for himself). I'm seeing solicitor on Monday