Quote from: MoreBloodWine on August 04, 2014, 05:13:33 AM

Quote from: -droid- on August 04, 2014, 05:07:00 AM

Quote from: taipo on August 04, 2014, 04:48:30 AM

Since mine has the same probs as yours, what solution did Bitmain offer to you to rectify the faulty control board.

Nothing yet , waiting to hear back

Makes ya wonder why they constantly ship f'n lemons, also makes me wonder what I'll end up with out of the 4 units I ordered.

I'm in the same boat. I ordered 3 units of batch 2 and the first one out of the box had a faulty controller. I got the other 2 running, and they're hashing away at normal rate with no modifications.

I contacted their tech support about the faulty unit, did some troubleshooting that they advised (swapping it with a board from one of the working units, using different PSU, etc), and isolated it to the controller board on that unit. This took only a few days of troubleshooting.

Now I'm at over a week, and I finally get an email from their support with a shipping label. I asked for clarification, and they expect me to ship the faulty board to them before they will ship me a replacement. A process they say will take another week. So I'll be over 2 weeks with a dead unit, and the next difficulty looming - basically at least .166 BTC lost because of their faulty hardware and slow response.

I asked about compensation, and they said they do not offer compensation. Given that these units are priced so as to be barely profitable, I am now in a situation where I will most certainly lose money on the deal, while Bitmain has potentially made millions off of their customers. I find it staggering to think they can't offer simple customer service solutions that are commonplace in other industries - especially with mission critical or time sensitive applications (which bitcoin miners undoubtedly are). I mean, at least cross ship the replacement board or offer that as an option. But they drag their feet, and insist on a time consuming return process basically ensuring I'm out any profit that unit could have delivered had I got it mining the moment I received it.

I have another 2 units on B5 and I've requested they cancel my order if they can't make this right. That might seem like an overreaction, but I have a simple approach to those I do business with - and if they don't treat me like I would treat a customer in the same situation then it's no deal.

Hopefully we can all make some noise here and get Bitmain to change their tune.