Post
Topic
Board Trading Discussion
Re: MTGox customer support == Huge Steaming Pile of FAIL!
by
Yankee (BitInstant)
on 09/04/2012, 18:39:29 UTC
Not my post, but I certainly didn't get your version of events from what the OP said.

Thats because OP was not clear when he was explaining the situation, hence the reason for bulletpoints.

So lets bullet point this:
1- You request wire details from MtGox
2- They send you incorrect info
3- You send wire, its not received and stalled (Was this $50.00 returned to your bank account? I believe it was)
4- MtGox confirms their mistake and decides to eat the loss and credit you for the amount you would have gotten
5- You request a refund for the full amount back to your bank account, they debit your account the $25.00
...At this point on March 19th, "We are currently waiting for our upper management to have these funds reversed back into your Mt.Gox account balance. We apologize for the delay."

Did I miss anything?

Again, not defending, just clarifying.

They have not credited me anything, nothing has been returned, not even the $25.18.

What happend to the funds that you wired to them and got held by the Intermediary bank?