Quote from: miernik on May 27, 2012, 07:18:59 AM

Quote from: cryptoxchange on May 27, 2012, 01:07:45 AM

This is nonsense! If this were true any issues would have been sorted out promptly, place a ticket in our system and we will investigate this.

Its not the only example which shows issues at Crypto X change are left without being dealt with forever.

There where other people waiting for weeks, including me with ticket 1500314 (19 days old).
I've been querying about this already multiple times - with zero effect.
Anyway, now after all this, I don't think I could ever trust you after you declared my passport "invalid" without explanation - it just shows that even if the verification goes through now, its possible that some error in your system will mark it invalid again, and you'll stop responding and hold on my funds forever.

I will never put more then 100 AUD at a time into your exchange, unless your CEO publicly promises on this forum that he will never hold on my funds more then 24 hours, process all deposits and withdrawals within 24 hours, and if they ever need more verification they will not hold funds while waiting for it, but release funds to the accounts they came from, and then deal with verification.

Even the verification form on the account shows that you have a mess in there: Level 2 has a lower AUD limit then Level 1. How can I trust you even if the forms don't really know what the limits are? Oh, and it should clearly state there are these limits per day, per month, cumulative forever or some other kind of limit? If a bank had such unclear forms and a mess, they'd have no customers.

Hi,

We will check all of this out, your ticket should have been attended to. We have 2 staff members handling identification authorisations so we will find out what the issue is with your passport it must have been human error there, if you could please send an email to support@cryptoxchange.com with your account number and information our guys will get this sorted out for you. Very sorry for the problem.

In regards to withdrawals of Fiat, we process those as quickly as possible, we have been continually working on fast and efficient world wide payments, we have had problems with our previous payment partners messing up transfers or delaying them 1 or 2 days however we have changed companies and things should be flowing much smoother now. We cannot promise 24 hour payments as we rely on banks and banking partners like every other exchange.

Thanks

Crypto X Change