Quote from: dlowings on October 28, 2014, 01:54:29 PM

Tim

Im a bit confused . in one of your responces you posted "As for the compensation, we'll exercise discretion in light of the circumstances."

In your Info Release you stated that you would give 10 days mining compensation to people who experienced a critical PSU failure . I have received my RMA from my critical failure, I have provided you the pictures of the PSU with burn marks all on the inside of it and the melted flux on the PCIe connectors. What other discretion do I need to submit proof of ? I have asked the question several times here and submitted it to the support email My unit was down for far more then 10 days, but I'm only asking for what was stated in your press release on these PSU's

please let me know your email address, i will track it in my mailbox and confirm with my colleague about your request for compensation.
Please understand that it's a whole batch of bad PSUs, we have been in contact with the PSU supplier these weeks and try to expedite the process, and the good PSUs actually had been shipped out in succession.
and sometimes it's really hard to determine the failures from the physical appearance or identify the loss.
i think you might have misunderstood our info release on PSU replacement, i mean when we issued the release, not all customers who had the old PSUs came across the issues.
Anyway,i will confirm your request again, you can contact me via email ting.shao@bitmaintech.com, pm, or contact info@bitmaintech.com to further push forward with this.

Tim.Shao19

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