Quote from: BITMAIN on October 15, 2014, 07:41:39 AM

Power supply replacement for the Antminer S4

Dear loyal customers,
Today we have found out that the batch of power supplies shipped out in batch 1 and the first part of batch 2 Antminer S4s contain a critical defect. The customized power supply produced by AplusPower Co. Ltd is suffering from an unacceptably high failure rate and will be replaced with immediate effect.
We take full responsibility for the problems caused and had not anticipated the unique loading conditions of a miner when selecting and testing the suitability of these power supplies. You can read more about the defect in the post below.
We are now taking steps to ensure that customers are impacted as little as possible. The rest of batch 2 S4s will come with the improved power supply as standard.

The following actions are being taken for miners already delivered:
1) If your PSU has already failed:
   Submit a RMA request with some pictures and proof [ie with your username in the photo] of your PSUs failure to info@bitmaintech.com.
   We will then ship a new PSU out as soon as possible.
   We will also issue compensation to the value of 10 days of mining profit calculated starting from shipping date
[snip]

OK, so let me make sure I am understanding this correctly. It has been ALMOST a month since you made this post claiming that you would issue compensation to the value of 10 days of mining profit calculated from the shipping date.
I also see that it wasn't JUST Batch one S4s who were affected by DOA PSU's, but also the beginning of batch 2, which would apply to ME! My S4's PSU was DOA just like the ones in Batch one! It doesn't matter if "according to [your] records" you shipped me a "new" PSU, it still was dead on arrival! And I was CERTAINLY an early Batch 2 customer.
Go ahead and compensate me now so I can let everyone know that you guys actually did what you SAID you would do, instead of telling everyone that they would be compensated only to ignore their emails upon inquiry. I'm so fucking sick of waiting on this shit.

So why have I not received compensation for my lost mining time? I want an explanation, not an excuse.

This is pure bullshit, BITMAIN!

Quote from: ckolivas on November 09, 2014, 09:31:11 PM

@MrGreenHat: You have valid concerns but that's no reason to post consecutively. Just edit your existing post if you want to add more to it.

You're right, I apologize. I guess the adrenaline got to me. I have edited my original post to include all consecutive posts (which have now been deleted).

Quote from: dogie on November 09, 2014, 09:32:38 PM

I read all of your post(s) (all 4 of them). Customers aren't typically compensated during warranty repairs by any company. I'm also not sure why you think running round the internet spamming abuse at the company as well as making threats will help change CS's mind?

I didn't say that I was going to spam. How is telling the truth and making sure no one else gets screwed by BITMAIN "spamming"? maybe if you were referring to my several consecutive posts, I might understand, but I realized that did look kind of "spammy" (with the help of ckolivas) so I have taken the action necessary to resolve that. At this point, I KNOW I am not going to receive compensation from BITMAIN. What I am doing is EXPOSING THEM FOR THE LIARS THAT THEY ARE. Look at the post that I quoted at the beginning of this from BITMAIN, mid-October. If that isn't blatant bullshit, I don't know what is.

Quote from: Tupsu on November 09, 2014, 09:44:52 PM

Quote from: MrGreenHat on November 09, 2014, 08:03:00 PM

...
So, basically, I'm just really, really, really, unlucky, is that what you are trying to tell me? My Antminer S4 was the WORST fortune cookie I have ever cracked open! You might as well have printed, "HA HA! You fell for it again, you stupid American! Better luck next time!"
....

Are you really believed compensation in BTC ?

Bitmain pays compensation only coupons. Leave it in your mind forever.

Does anyone know of anyone who has received compensation for lost mining time from BITMAIN ?

There is no need to believe in their written below in red. This is simply not true.

Quote from: BITMAIN on October 15, 2014, 07:41:39 AM

Power supply replacement for the Antminer S4

Dear loyal customers,
Today we have found out that the batch of power supplies shipped out in batch 1 and the first part of batch 2 Antminer S4s contain a critical defect. The customized power supply produced by AplusPower Co. Ltd is suffering from an unacceptably high failure rate and will be replaced with immediate effect.
We take full responsibility for the problems caused and had not anticipated the unique loading conditions of a miner when selecting and testing the suitability of these power supplies. You can read more about the defect in the post below.
We are now taking steps to ensure that customers are impacted as little as possible. The rest of batch 2 S4s will come with the improved power supply as standard.

The following actions are being taken for miners already delivered:
1) If your PSU has already failed:
   Submit a RMA request with some pictures and proof [ie with your username in the photo] of your PSUs failure to info@bitmaintech.com.
   We will then ship a new PSU out as soon as possible.
   We will also issue compensation to the value of 10 days of mining profit calculated starting from shipping date
2) If your PSU has not failed and the miner is running normally:
   We will ship a new PSU to you.
   Please do not contact support yet, you will receive an email asking to confirm your shipping.

............ Once again, we are sorry.

If you do not believe me, believe their's Spokesperson

Quote from: dogie on November 09, 2014, 09:32:38 PM

I read all of your post(s) (all 4 of them). Customers aren't typically compensated during warranty repairs by any company. I'm also not sure why you think running round the internet spamming abuse at the company as well as making threats will help change CS's mind?

I've bought from them in the last year miners over 80 BTC, and did not get compensation for Batch2 S4 which was posted on the old power supply.
My miner worked until the arrival of the new PSU, with EVGA SUPERNOVA 1300G2 PSU, and only 1600GH/s.

N.B. Free give away more than 100 S3 coupon

[This comment is directed at Dogie, not Tupsu]So are you telling me I should just lie over and let them fuck me? And keep my mouth shut while they metaphorically rape me? That's not the kind of person I am. If I'm not going to receive my compensation, I'm atleast going to make sure that BITMAIN doesn't continue to profit from their half-truths and empty promises. Call me a spammer, dogie, if you want, but I call it doing the right thing. In fact, Dogie, I'm not sure why you even found it necessary to reply, as you have proven to be of absolutely no help (other than being the official punching bag for BITMAIN on this forum). Unless you can offer a solution that will HELP my situation, it's probably better off if you use those quick fingers of yours to type up more Amazon.com reviews. If you haven't realized it, yet, you seem to annoy more than assist. I'm not sure what BITMAIN is paying you for, exactly, but they would be better off if they took the funds that they pay you with and compensated their frustrated customers instead. Just a thought.