Quote from: hoki on June 16, 2012, 10:22:00 PM

Hello everybody! All emails responded. I am extremely sorry for the delay - we've got an insane number of incoming emails combined with some family stuff going on, but now we're going full speed.

Also, the British seizure rate went pretty high up, so it is better to abstain from ordering if you're from the UK for now. We can only refund 50% if you show us proof of seizure, so order at your own risk!

Quote from: Shadow383 on June 13, 2012, 10:41:35 PM

Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?

Responded. I am sure we can figure something out, as you're a repeat customer and received your previous order fine.

Quote from: psy on June 13, 2012, 11:07:12 PM

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

Yes, we would need a receipt before we can issue a refund. Why didn't you contact me directly about this? Let me know if the issue got sorted out.

Quote from: kliffen on June 13, 2012, 05:26:51 PM

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

Quote from: Blazr on June 02, 2012, 05:36:38 PM

I waited a couple of weeks and got no cigs, they told me to wait 35 business days, I waited that long, no cigs, sent them a couple of emails, got a PM back 3 days ago saying they would respond to my email soon, yet no response as of yet.

I'm out 21BTC as well and have been waiting since April, its pretty ridiculous. All I wanted to do was smoke a few cigarettes, lol!

I have personally responded to your email and haven't heard back from you. Maybe that's because of the questions I'm asking? I have just tried again, let me know if you received it.

Any answer?