Thanks

The contest was to guess the price at a specific time.

Sent to the address you DM'd me.    Thank you

Account was credited.  Stressed for sure - but in the edit I got it.  Thank you

Got it.

10230 is the price when it arrived.

LoyceV - please post or DM me a wallet.

Thank you


I received a DM from someone who had a closer price - but I'm sure about editing DM's - and the original post did say to post your guess, so LoyceV is the winner (sorry to the DM person)

Really appreciate the input (and welcome) - thank you.

Similar issue.   Did they reply and say "you have zero credits" even though you KNEW you had deposited?

Did you say anything magic/special to get them to take you seriously?     I'm past the 24 hour mark and still at the "oh you have no credits" email support stage.

This is turning into a joke.

The person who replied to me yesterday asking me for more info (which had already been sent in) replied to me just now (the issue is now 24 hours old)


There are 3 scenarios.

#1 - the site glitched and did not credit me (just scroll up and you can see this happened to another person - scroll up and read user snooprock)
#2 - I deposited once, played and lost, then deposited again 1.07 and didn't play a single game, withdrew and came up with this elaborate story where even though the account is 2-fa protected, I'm going to withdraw the bitcoin and claim it was never credited.
#3 - There's a very concerning internal issue over at bitcoinvideocasino.

Occam's razor for me says it's #1.   It's happened before just recently, and I was at my pc when it happened to me last night.

#2 I guess they could accuse me of - but there should be proof that my 2-fa was used, and considering I always withdraw to the same wallet, should show that it went to some other wallet and prove my 2-fa was used.

#3 - I won't accuse the site of unless they keep replying with brutally uninformed "you have zero credits" type replies without escalating this up to a developer who should easily see that no games were played and no withdraw with requested by me.

This is a really bad experience.

Waiting on the fine folks at bitcoinvideocasino to solve my issue.
https://bitcointalk.org/index.php?topic=130242.1640

Assuming (hoping) that they fix my issue, the moment I get my missing bitcoin credited I'll take look at the USD price at  preev.com

The person closest to the preev price the moment I check, gets $25 USD in bitcoin.

Post your preev guess and a wallet to send the $25 USD to if you win.

Contest open to anyone whose account is older than 2 days and can send a dm.  One entry per person.

If 2 people tie, I'll send $25 to each.  If it's more than 2, I'll divide up $50 between the winners.

Once you post - send me a DM with your preev price (to prevent editing)

It's based on when I look (ie: if I go to sleep and they credit me while sleeping, it'll be the moment I check when I get up)

Good luck.

If I can't receive DM's (not sure - I created this account to try and get the issue resolved) - I'll figure something else out and still give away the btc.

What other things could be more important than ANOTHER member (https://bitcointalk.org/index.php?topic=130242.msg51971588#msg51971588 )  having a large deposit go missing and being forced to wait without an update (while the price of btc craters no less)

I'm sure they are good people at the site.  But with only a couple people playing at any given time, maybe some of these resources that are being spent "planning and working to updates" could be shifted so that people don't get 1 response every 24 or more hours to legitimate pressing matters.   If you owned a gambling site that only had a handful of players, would you ignore the players with problems simply because you're planning on other stuff?

The price of bitcoin has dropped over 11.5% since my deposit went missing.   I guess I should just start planning and working on better experiences.

You sound like a shill.

I don't think they're dead per se.  I mean, I remember years ago when they had chat on the site and you could see 20-30 people playing at once (maybe just free accounts - but it was busy)

Now you see 3-5 on average.

I don't think there's any nefarious scam going on by them.   They are connected to bitcoin.com I believe - so I don't think it's some elaborate scam to rip me off 1.07 btc.   https://cointelegraph.com/news/roger-ver-on-launch-of-bitcoin-games-online-casino

I do however think that they treat customer service like it's an afterthought or almost an annoyance.  

Things like setting up a ticket system so people can track their issues.   A goal based SLA so people know when they have an issue that they'll at least get updates in X hours or compensation (as in my case where the price has been tanking while I wait) is not a lot to ask.

Just look at the replies here.   Very much "we're doing our best, the developers are working hard".   The games are the same in 6 years.  They rely on users to be their beta testers.

Less polls about live dealers, or "should we collect emails to mail you" and how about start with a proper support implementation (tickets, guaranteed reply times)

Oh, and if the management actually reads this, promo emails that only say "hey, you must be bored, you should play at bitcoincasino" are a waste of a newsletter.

Fix issues like the one holding 1.07 btc of mine, then worry about whether or not you should have live dealers.

No live help on the site

No ticket support - just an email address replied to by random different people with the same email (admin@bitcoinvideocasino.com)

A post earlier this year hiring a community manager, yet no one has logged in here at bitcointalk since the 12th

Terms of service on their website is just a link going to the main page - (https://bitcoinvideocasino.com/slots#).

Not exactly confidence building as these things go.

Now it's my turn.

Made one deposit.  Was never verified but credited immediately.  Played and lost.  Did a 2nd deposit of 1.07 bitcoin - never credited.  

Email #1
Emailed admin@bitcoinvideocasino.com immediately.   No auto reply ("We've received your request and will get back to you") or auto ticket ("Your ticket # is XYZ and you can follow it's progress here)

Email #2
Sent a follow up email with a screen shot of my account showing

- The fact that my "account" had been reset to play money
- That none of my previously played games could now be verified
- Showing my deposit address

Received an email in reply to Email #2 saying "Please provide me with the Bitcoin Games / Bitcoin Cash Games deposit address which you sent your funds to and I'll look into this for you. Please note the address must be sent as text, not as a screenshot." --- No reply to email #1/

This casino is 6-7 years old.   This EXACT issue has been occurring for years  (there's mention of it just a few posts above mine of the most recent)

I appreciate that bitcoinvideocasino prides itself on being this pseudo anonymous libertarian gaming site, but this is a great example of how when something breaks, it's caveat emptor mutherfuc****

So as I watch the price of bitcoin crash, I get no assurance that my bitcoin will be returned, or that they even saw my original email.

No support over weekends.   No ticket system.   No one apparently even reading the initial emails.

I HATE posting in forums to get attention of site owners.   But it's very obvious that customer service is FAR DOWN on the priority list for these guys.  

Check your emails and fix my issue please.