AHOYBRAUSE has already clarified what happened, because TBH i was really confused reading the OP. OP why are you accusing the casino of transphobia, when clearly that is not the case here. If you want to register and pass KYC on any service, your have to change your ID cards to reflect your new identity, Stake has neither scammed you or lied, any service would have done exactly the same thing.
You are full of hate in your heart, just like Stake.
Not hate, but reality is harsh.
He was right, you changed your identity and you posted something regarding AML/KYC. If you fill in some early information, for example, Level 1 Information with your new (name, sex, gender, or other) and during Level 2 Verification, you post a document with your old information. The information you're filled on Level 1 with your Level 2 document will be different, your submitted will rejected and being categorized for fraud things.
If you change something, always make sure you change everything (othe ocument and other must be the same, all with the same information). I think it's basic law things, even a small typo in your document can cause some problems. I hear someone getting problem, due the government who created his identity make a typo of his name.
AHOY, uhh... I intended to merit your previous post, the one that pointed out the age of the account. Sorry for the mistake, guys.
OP, I can't believe I spent quite some time diving and reading about gender reassignment procedure, but... doesn't the country you're at, whichever it is [though it'll be much appreciated if you can tell us which, so I can specifically focus my study on the rules and procedure following or prior to the... procedure] issue a formal document explaining the transition status and/or issue you a new ID that linked to your old ID?
Since your account is two weeks old and I am somewhat sure you've got reassigned quite a while prior to signing up to stake and stumbled upon this situation [as I find it hard to imagine someone will bother to play on gambling site during or right after the procedure, due to the post-surgery pain itself alone]. If you happen to have that formal document, it might be worth to try showing that to Stake to prove your situation. Or, if you have new ID issued to you?
I am in the Philippines, so my documents were only updated at the local level since nationally we cannot change them after surgery.
I sent them both my old and new docs and information that is really supposed to be my private medical information in hopes they would see that I'm not some criminal and pay me out, but to no avail.
This is a joke bro? you are really blaming the victim for saying 2weeks instead of 13days?
Thank you for this, I don't understand myself what the time being a couple of days off has to do with anything at all, the facts of the case are the same, they are holding my money indefinitely as of now, in a year, my funds will still be stucked if nothing changed.
