We fixed everything with the user, you can send a private message to the user or email him.
We are back to bnusiness.
P,S, we asked him to connect and confirm everything we say, we had a techniacal glich in our system.
We still haven't seen the deposit but we confirmed the latter of guarantee with our system.
Will you all remove the negative feedback's after the user will confirm? of course not, you're just looking for an option to burn a solid mixer.