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Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
The domain name is registered with Namecheap, and despite using Cloudflare I believe they host the website as well.
It may be worth reporting the domain name to their department. I already did this a long time ago, and their team didn't take long to react
https://www.namecheap.com/support/knowledgebase/article.aspx/9196/5/how-and-where-can-i-file-abuse-complaints/
it may be more brutal than google
I see you have french coins these days 😍
Thanks for the info. Namecheap was indeed able to shut it down. However, another copycat out there again bltgild.com. Be careful, they are still operating, but will likely go down fast as well.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
⭐ Merited by LeGaulois (3)
Important info about a scam website
There is a scam website www.bitgilt.com (with a T instead of a D) that is copy cat of bitgild.com. Please be very careful and don't order there.
They are currently serviced by nowpayments. We have been in contact with nowpayments and asked them to shut them off immediately. However, it will only be a matter of time before they use a different payment system.
We will try to find out how we can ask google to de-list them from the search engine as soon as possible.
Stay safe!
There is a scam website www.bitgilt.com (with a T instead of a D) that is copy cat of bitgild.com. Please be very careful and don't order there.
They are currently serviced by nowpayments. We have been in contact with nowpayments and asked them to shut them off immediately. However, it will only be a matter of time before they use a different payment system.
We will try to find out how we can ask google to de-list them from the search engine as soon as possible.
Stay safe!
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
HI,
Apologies for being absent on this forum. By now, all orders above have been shipped, but we wish we could have spotted this replies earlier.
If anybody comes across this forum and wants to be vocal about their order not being processed, please do so. But if you want to be helped faster, please also send us an email at support[at]bitgild.com
@admins of this forum.
The notification system on this forum should definitely be looked at. We are subscribed for notifications, it works for a few weeks, and then all of sudden we are cut off, and don't receive any new notifications, even though we are still subscribed. This is already the 3rd time this has happend. Any suggestions on how to overcome this are highly appreciated.
Apologies for being absent on this forum. By now, all orders above have been shipped, but we wish we could have spotted this replies earlier.
If anybody comes across this forum and wants to be vocal about their order not being processed, please do so. But if you want to be helped faster, please also send us an email at support[at]bitgild.com
@admins of this forum.
The notification system on this forum should definitely be looked at. We are subscribed for notifications, it works for a few weeks, and then all of sudden we are cut off, and don't receive any new notifications, even though we are still subscribed. This is already the 3rd time this has happend. Any suggestions on how to overcome this are highly appreciated.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Of course. Send us an email to "support@" with your order number and we will have a look at you payment.
I already sent an email on 2021-12-10 ~12h GMT and have not got an answer yet. I did not get an Ordernumber, but the payment went through. Can I PM you the details here?
You can send us a DM here.
I just checked our mail records, but I can't really match any email around that time. Must be a logical explanation for it, but please DM us so we can get this sorted out.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Hello Bitgild,
I have a question about my order as there was a weidness with the payment. What is the best way to contact you?
Thanks
I have a question about my order as there was a weidness with the payment. What is the best way to contact you?
Thanks
Of course. Send us an email to "support@" with your order number and we will have a look at you payment.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
⭐ Merited by LeGaulois (2)
May I give a suggestion to the administration?
A few months ago you had the 20 French francs coin with Marianne and the rooster. I was excited and said to myself ok, this week I'll buy some coins to Bitgild. A few days later, when I wanted to buy, I realized that you were out of stock.
Last week, the same thing happened to me (after several months of waiting).
I think you rarely receive the 20 French francs in stock and in limited quantities (?). Not a problem per se.
Why not create a kind of email alert or even a newsletter to warn the users when stock is available again. In any case, it would be something very useful.
I've been trying to get these coins for a long time. I know they are easy to find, but when it comes to accepting bitcoins as payment, Bitgild is the only one to do it.
A few months ago you had the 20 French francs coin with Marianne and the rooster. I was excited and said to myself ok, this week I'll buy some coins to Bitgild. A few days later, when I wanted to buy, I realized that you were out of stock.
Last week, the same thing happened to me (after several months of waiting).
I think you rarely receive the 20 French francs in stock and in limited quantities (?). Not a problem per se.
Why not create a kind of email alert or even a newsletter to warn the users when stock is available again. In any case, it would be something very useful.
I've been trying to get these coins for a long time. I know they are easy to find, but when it comes to accepting bitcoins as payment, Bitgild is the only one to do it.
Hi Gaulois,
Understand this. This feature would certainly be helpful. We will consider this.
Although I have to say, that currently we are experiencing quite some heavy volume in general, and gold is pretty scarce at the moment. So sourcing any coin and getting it delivered in reasonable time is a problem for the entire market right now. All our stock is immediately sold out, and we are very much dependent on the delivery times of the gold houses. Hence the reason why the delivery times are currently extremely long
.Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
I made a first order 1200€. I sent many emails, no answer. I got it in about 2 and half weeks.
Second order about 8000€ and now they are asking for Yoti verification, that is not honest and serious.
What does cause the trigger?
If your order is more than €10.000
or if all your orders combined add up to €10.000 or more
Email support never answer to my emails. So Bitgild can you respect your own rules and ask verification ONLY above 10k€?
If I want to share all my private details I would just go to all cheapest gold sellers and that would be fine.
Second order about 8000€ and now they are asking for Yoti verification, that is not honest and serious.
What does cause the trigger?
If your order is more than €10.000
or if all your orders combined add up to €10.000 or more
Email support never answer to my emails. So Bitgild can you respect your own rules and ask verification ONLY above 10k€?
If I want to share all my private details I would just go to all cheapest gold sellers and that would be fine.
Hi there,
We just replied to your email. This was an internal error as explained in our email to you.
Unfortunately the above info about regulation is obviously also not something we prefer to do, because we value the privacy of our customers as well. Unfortunately we still have banking relationships with the real world, and we can't go full crypto yet. That means that we have to comply to local regulations. We rather also not do regulation, but we have to, in order to stay in business. Sorry
Ps
Your last email asking us about the KYC dated form 35 minutes ago, so I guess we are still kind of responsive. We apologise for not responding in 5 minutes
. Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Is Bitgild still recommendable?
We are still very much a live, but we have not monitored this post too much. Somehow bitcointalk only notifies about new messages for a certain period of time, and then all of a sudden the notifications stop. Apologies for the people that were hoping for our response from us here and did not get one. I will try to monitor comments here every now and then, but for direct support, please email us at support [at] bitgild.com.
@Haraldblaa for recommendations you should ask the folks around here. We can't recommend ourselves
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
I'm kind of in panic mode right now.
I have read the good reviews so I decided to place a rather large sum order, to be paid in bitcoin.
So I choose to pay in Bitcoin and the invoice with timer pops up.
I copy the address and amount and do the bitcoin payment.
Then I watch as the timer goes all the way down to zero.
Now my account shows the order as "cancelled", but the bitcoin payment was made.
What will happen now?
I have read the good reviews so I decided to place a rather large sum order, to be paid in bitcoin.
So I choose to pay in Bitcoin and the invoice with timer pops up.
I copy the address and amount and do the bitcoin payment.
Then I watch as the timer goes all the way down to zero.
Now my account shows the order as "cancelled", but the bitcoin payment was made.
What will happen now?
Vavoo, all good. Your payment was slightly underpaid by a minuscule amount of bitcoin, which is why the bitcoin invoice was not completed automatically. We got your funds, and will continue processing your order.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Hi, alright, I've sent out an email again. Unfortunately now I got a confirmation that the order was sent to Norway, although I've requested an address change on 10th July.
Hi Redvex,
Please see our latest email. The order country was indeed set to Norway, but our department has noticed it and has altered the shipment to DE instead. Package is on its way.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Hi Bitgild,
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
Hi Redvex,
That's unfortunate. I just checked our mailboxes for emails from the 10th, but I was not able to pick out anyone requesting for an address change. However, I may have overlooked it. Can you please resend your request to support [at] bitgild.com. I will make sure to look at it right away.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Hi Bitgild,
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
HI goldrushed2,
All orders from Sunday have just been shipped. We always send out shipment confirmations at 19.00PM CEST, so you should get that confirmation in your email today.
However, since you did not get the confirmation email, I want to double check if everything is alright. Please send us your order number to support@bitgild.com, so I can have a look if everything is fine. (make a note that you also requested this through bitcointalk, so I can pick up your request. )
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Delivery times are significantly higher than usual.
Due the high demand for gold the supply is very limited at this moment. Currently our average shipping time is 5 to 7 business days after you have placed the order.
Due the high demand for gold the supply is very limited at this moment. Currently our average shipping time is 5 to 7 business days after you have placed the order.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Ok thx. But why is there written on your website that the shipping takes 1 week (/ the shipping starts in 1 week) but here you wrote only 2 days in europe? That looks a little bit like e a deception for me...
That is the reason why it's there;) We do not want a deception if you order, and we have to tell you it will take longer than expected. We can't keep all our products in stock all the time. In the end we are working with a product that is quite volatile as well, and we have to hedge against gold prices
. Products that are in stock, will usually ship same day, or the day after. If it's specifically mentioned it will take longer, it usually does.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Silly question but: I dont need an extra BTCpay account for this, right? Just send the Bitcoins from any wallet (Electrum, Ledger, Razor, ...) to the adress which is shown to me at the checkout, right?
Correct. No account is needed.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Ok thanks. How long does the shipping take to another EU-Country?
It really depends which country you ship to, and where to in the country.
-Germany, Netherlands, Belgium, Denmark, United kingdom usually takes 1-2 business days.
-France, Spain, Portugal, Sweden, Norway, Finland usually 2-3 business days.
-Eastern europe usually takes 3-5 business days.
-US and Canada usually within 2-3 business days.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Thx. What are the fees for these 3? And why do you have only 1 Trustpilot review if you are "one of the biggest european gold shops" since 2013?
We do not use trustpilot for reviews but stamped.io ( for which we have 800+ reviews). That 1 review was somebody who took the time to create a trustpilot review and account for bitgild, but we are not actively sourcing for reviews on trustpilot. We find them too expensive.
Fees for BTCPAY and BitPay are 0.75%
For altcoins this is around 4%. Rather steep, but we need that percentage to be on the safe side in unstable times. Altcoin market depths can be horrible sometimes. So we advise our customers to exchange to BTC if they can.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
It is now enabled.
Alright. I will send you a message in an hour. I'm currently time locked for sending private messages...
"You have exceeded the limit of 1 personal messages per hour. Buying a Copper membership may increase your limit."
Rest asurred, we will get there one way or another. We still have your bitcoins and will get those to you asap.
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
@karl,
Not able to send you private messages on bitcointalk.
"User has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.""
Not able to send you private messages on bitcointalk.
"User has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.""
Re: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD ||
Quote
I have already sent you the BTC address with order number, from the same e-mail address. In fact, I have tried to contact you five times via email regarding the refund, without a response from you.
Hmm. Maybe there is something going on with mailing inboxes. I'm not saying it is you, but from what I can see from our side we have not received any email (or spam) from your icloud.com account since your order. I assume you received our emails, since you say you sent us your bitcoin address.
I will send you a private message over bitcointalk so we can take this offline.