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Showing 20 of 23 results by CharlieCoop
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello again,
Payment made in the amount of $268.95. Got email confirmation from bitinstant and zip zap but no coins via coin - a - pult yet. Please help me. I have logged this issue with support as well.
OrderID: 9a7fbdf3-caaf-4aa4-a481-54e68c032efc
EventID: c7e0bbd8-eae2-485f-a8bc-dd16c1bb02ff
QuoteID: 647c3e81-b095-423f-a122-6edfd9b5e80c
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1368718036.2
APIResponse: {'Transaction_id': u'5194fabe3b57f52da3c82993'}
FundsSent: $254.4265 USD
Payment made in the amount of $268.95. Got email confirmation from bitinstant and zip zap but no coins via coin - a - pult yet. Please help me. I have logged this issue with support as well.
OrderID: 9a7fbdf3-caaf-4aa4-a481-54e68c032efc
EventID: c7e0bbd8-eae2-485f-a8bc-dd16c1bb02ff
QuoteID: 647c3e81-b095-423f-a122-6edfd9b5e80c
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1368718036.2
APIResponse: {'Transaction_id': u'5194fabe3b57f52da3c82993'}
FundsSent: $254.4265 USD
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Thank you Ursay and Thank you bitinstant. Got my voucher code about 20 min ago.
Thanks for the efforts and I will do business with you guys again. I can understand that it does take time to fix things especially with the sheer volume of transactions taking place everyday.
Thanks for the efforts and I will do business with you guys again. I can understand that it does take time to fix things especially with the sheer volume of transactions taking place everyday.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
You've already mentioned that it's been 12 hours since you logged the correct issue which failed. Regardless, not all issues are resolved in 24 hours. Thanks for your patience.
Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?
Adding any additional instructions to your support request will only delay the process. Thanks.
Any idea on an ETA on when you can clear this up. After this experience I am not sure that I will be using bitinstant again. I needed the funds by now not tomorrow or next week. You can say what you will about my error in reporting the issue but there should not have been any issues to begin with. I had even emailed bitinstant before making the order to make sure you guys weren't having any issues on your end processing orders. Seth responded and told me I should be good to go. Well what happened?
?Your are in the Coinapult issue queue and they are working on your problem. Thanks for your patience.
Please excuse my lack of knowledge on how your system works. So even though I made a cash deposit to vouchx, it goes through coin a pult? Please explain..
I appreciate your responses and the help.
Perhaps there is still confusion from you logging successful orders as failed. Would you care to offer the order ID for the FAILED order again? Thanks.
Account #196771836 for $503.95 Supposed to be a vouchX
Thank you Ursay.
This order is NOT related to Coinapult and would best be served thru bitinstant.com/contact
Thanks for your patience.
I did submit this last night. I got the automated message last night but nothing since then. That was 9pm est. almost 22 hours ago now with no human response....
Thanks
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
You've already mentioned that it's been 12 hours since you logged the correct issue which failed. Regardless, not all issues are resolved in 24 hours. Thanks for your patience.
Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?
Adding any additional instructions to your support request will only delay the process. Thanks.
Any idea on an ETA on when you can clear this up. After this experience I am not sure that I will be using bitinstant again. I needed the funds by now not tomorrow or next week. You can say what you will about my error in reporting the issue but there should not have been any issues to begin with. I had even emailed bitinstant before making the order to make sure you guys weren't having any issues on your end processing orders. Seth responded and told me I should be good to go. Well what happened?
?Your are in the Coinapult issue queue and they are working on your problem. Thanks for your patience.
Please excuse my lack of knowledge on how your system works. So even though I made a cash deposit to vouchx, it goes through coin a pult? Please explain..
I appreciate your responses and the help.
Perhaps there is still confusion from you logging successful orders as failed. Would you care to offer the order ID for the FAILED order again? Thanks.
Account #196771836 for $503.95 Supposed to be a vouchX
Thank you Ursay.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
You've already mentioned that it's been 12 hours since you logged the correct issue which failed. Regardless, not all issues are resolved in 24 hours. Thanks for your patience.
Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?
Adding any additional instructions to your support request will only delay the process. Thanks.
Any idea on an ETA on when you can clear this up. After this experience I am not sure that I will be using bitinstant again. I needed the funds by now not tomorrow or next week. You can say what you will about my error in reporting the issue but there should not have been any issues to begin with. I had even emailed bitinstant before making the order to make sure you guys weren't having any issues on your end processing orders. Seth responded and told me I should be good to go. Well what happened?
?Your are in the Coinapult issue queue and they are working on your problem. Thanks for your patience.
Please excuse my lack of knowledge on how your system works. So even though I made a cash deposit to vouchx, it goes through coin a pult? Please explain..
I appreciate your responses and the help.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
You've already mentioned that it's been 12 hours since you logged the correct issue which failed. Regardless, not all issues are resolved in 24 hours. Thanks for your patience.
Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?
Adding any additional instructions to your support request will only delay the process. Thanks.
Any idea on an ETA on when you can clear this up. After this experience I am not sure that I will be using bitinstant again. I needed the funds by now not tomorrow or next week. You can say what you will about my error in reporting the issue but there should not have been any issues to begin with. I had even emailed bitinstant before making the order to make sure you guys weren't having any issues on your end processing orders. Seth responded and told me I should be good to go. Well what happened?
?Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
You've already mentioned that it's been 12 hours since you logged the correct issue which failed. Regardless, not all issues are resolved in 24 hours. Thanks for your patience.
Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
I would suggest you log the issue that failed rather then the order which was successful. 12 hours is not a long time to spend in the support queue. Issues take time to resolve. Thanks for your patience.
I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
You've stated yourself that you submitted the order info for your successful order so this makes sense. Please submit the order info for the failed order to bitinstant.com/contact
Thanks.
I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
By your own admission you are not giving us the correct order info to look at when solving your issue. We could easily speed up your resolution process had you provided the correct info.
Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?
The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
It appears that this order was executed and sent to the email you provided.
I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)
Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.
What is the email you provided?
The email I provided is coopercharlie1980@gmail.com
Thanks for your responses and the help my friend as it is greatly appreciated.
When explaining my issue to you yesterday I accidentally mixed up the two transactions. (one was paid, the other was not)
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
I emailed support about this last night and opened a ticket but here I am 12 hours later and still nothing. Coins have risen over $10 since I have tried to get my loot. So not only am I loosing time but money as well at this point. Please help with this ASAP.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
It appears that this order was executed and sent to the email you provided.
I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)
Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.
What is the email you provided?
The email I provided is coopercharlie1980@gmail.com
Thanks for your responses and the help my friend as it is greatly appreciated.
I guess no more information, help or response? I answered your question about my email..
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
It appears that this order was executed and sent to the email you provided.
I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)
Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.
What is the email you provided?
The email I provided is coopercharlie1980@gmail.com
Thanks for your responses and the help my friend as it is greatly appreciated.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
It appears that this order was executed and sent to the email you provided.
I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)
Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!