Здравствуйте,

Операции с наличными средствами люди обычно стараются не афишировать, поэтому вам отдельная благодарность за обратную связь.

Будем рады видеть вас снова.

С уважением,
поддержка Cryptex.net

Здравствуйте,

да, все верно. Другой наш пользователь попросил помощи в разблокировке средств на Бинансе. Средства по итогу разморозили, тем самым вернув сон пострадавшему.

Предупреждение будет висеть до тех пор, пока не наберется "противовес" обвинителям. К сожалению, на это нам повлиять невозможно.




Мы, как официальный контакт нашей биржи на этом форуме, отреагировали и прокомментировали финансовую претензию, к которой был причастен наш ресурс и клиент. А лезть в словесную войну к самопровозглашенным "сыщикам" мы совершенно не намерены. Любая наша реплика была бы воспринята так же однобоко, как это было в ветке, где мы комментировали ситуацию с клиентом.

Наш клиент прокомментировал и во втором топике:


После этого не было необходимости комментировать дополнительно созданный топик.

Можете почитать этот топик на английском языке. Здесь суть самой претензии, наша реакция, а также огромное количество постов от людей, которые рассматривают ситуацию только с одной, наиболее удобной для них, стороны.

С уважением,
поддержка Cryptex.net

Приветствуем,

если говорить коротко, у нас была ситуация с одним из пользователей, которого мы подозревали во фроде по некоторым причинам, поэтому мы удержали его средства до выяснения обстоятельств. Ситуация исчерпана, средства возвращены в полном объеме.

С уважением,
поддержка Cryptex.net

Дорогие пользователи,

в данный момент сайт находится под DDoS атакой. Могут возникнуть трудности с доступом на сайт. Приносим свои извинения за временные неудобства.

Дорогие пользователи,
 
Сегодня с 15:00 до 16:00 МСК на cryptex.net будут проводиться запланированные технические работы. Информируем вам о том, что в это время будет недоступен функционал обмена и торговли.

Приносим извинения за временные неудобства.

Not on a forum but in this branch, our exchange platform will continue to work for many years and your funny pseudo exposal posts haven't affected our work at all, you just wasted your time.

We are about to finish the proceedings here, the opinion of those who spoke out is not authoritative for us, the proceedings are in progress at the forum where there is an arbitrator, his decision is to be guided by.

Which confidentiality are you talking about? You already posted this topic, posted screenshots from your account, started to accuse us openly. You also lied that those were not your transactions, and we have no proof. You force us to provide evidence publicly and you became unsure after we did that. Wouldn't it be much easier if you just replied in tickets and save your privacy? If those transactions were made from your financial system, at least you can show some screenshots which prove that you initiated the transaction and those funds weren't stolen or weren't involved in blackmailing. It was your decision to post the issue and make it public, not ours.

Please note that the customer is trying to escape responsibility for previous transactions he processed and accounts created on our platform.

On October 23, the client performed 3 ETH deposit operation to the account, the belonging to which is now denied.

Addresses:
0x4F2BdA409c3E7A9fc13ab0814642EAAdc6DDd066
0x7C48B417B832d3f85A09b84c294122E715596aF7

There was a USDT erc20 mistake deposit to one of them, we didn’t accept USDT erc20 at that time at all. At the beginning of Telegram correspondence which TS haven’t deleted yet, he says:




Did we chat with you here last time?

Later, the same telegram account that had been connected to the locked account was connected to all previous accounts for notification purposes. Don't make things worse and lie to us in the open!

What can you tell us about Bitcoin withdrawal of 9.90696378 BTC
TXID: 1165d9e5eade06d604df7f5f45c03e85a47bd49afda2315104db4a5b438445c3
which you received for selling your ETH mentioned earlier.

You processed confirmation actions on our platform using the same Telegram account which you connected to all previous accounts. And now you tell that account isn’t yours! We are ready to unblock your account if you only explain one particular transaction. Why wasting so much time and writing so much text? Wouldn’t it be easier to provide all necessary information and simply close this case?

Did you change position? And the accounts for which we requested information did not belong to you?
You personally stated here earlier:

From first to the last message, our manager with whom you have kept in touch has connected your new accounts to your telegram account, and although you have deleted correspondence, it does not cancel your direct affiliation to these accounts. As you did a few days ago by telling your new Account ID to us via Telegram, it is the same way you have done the same thing before. And you shouldn't say the opposite things - frank lies will only aggravate the further dialogue with us.

Let's limit ourselves to the ETH operation from October 23, 2019, your incoming funds on the exchange platform:
Deposit 458.71460000 ETH. Details: 0x4F2BdA409c3E7A9fc13ab0814642EAAdc6DDd066
Right after making an exchange on our platform, you fully withdrawn BTC you bought.
Will you explain the source of those funds?
We won’t ask for the information for the rest operations and will unblock your account, send back your funds to the addresses they were received from, but right after you provide us with the information on this ETH transaction.

Dear public, at this moment we would like to draw your attention to the fact that TS changes his statements while changing his shoes on the move and denies his connection with the old funds because he has nothing to tell us and couldn’t find any other defense line.

Our customers. You need to read carefully, and not generate new and new speculation. We expect information from the PuyaMaster via ticket, until then additional comments will not be published.

A different client had bought ETH from the PuyaMaster previous time, sent it to binance and got his account blocked with request to confirm the origin of ETH. We also ask PuyaMaster about the origin of his crypto.

Binance request regarding USDT and ETH with block the funds of our customer.

We don’t want to launch dialogue with people who have a one-sided position. We repeat that we are ready to solve this situation and unlock funds, with the assistance of PuyaMaster. This situation can be resolved in 1-2 days.

There's a rule paragraph 3.9. You also represent and warrant that you will not be using this site for any illegal activity, including but not limited to illegal gambling, money laundering, fraud, blackmail, extortion, ransoming data or the financing of terrorism, or other violent activities.
Apparently this rule was violated. The PuyaMaster ticked the box to agree with the rules. There's a fact that we do not require personal data of the client, document scans, videoverifications etc. (and we have not requested it and do not require it) as well as our advertising said, this still does not mean that our platform can be used as a dump for money laundering.

As we replied earlier:

We see the solution of this situation as follows: the victim provides us with sources of the funds, we provide them to third-party platforms, and if those funds are not of criminal source, we will be unblocked there, and we will unblock client's funds at very the same moment. This is all that is needed to resolve this issue. The victim withdraws the complaint and the homegrown Pinkertons apologize for the insults.

Since October 27, we have been conducting individual work to unlock the funds of our customers on external trading platforms.
Today we sent evidence to the administration of this forum, and it will not be published to self-proclaimed investigators.
We are not going to send blocked user’s money anywhere, funds are on wallets controlled by us. As soon as the PuyaMaster's funds that were involved in operations on external platforms by our users are released, his account will be unlocked and then he will be able to use the funds at his own discretion.

Hello!

Client’s funds were blocked by our security service on November 8th 2019, funds are still kept on client’s account but will remain blocked Until the investigation is completed. This block was caused by requests from law enforcement agencies which included particular TXIDs of the client operations held through accounts created on our platform on August 30th and October 22nd this year. This user performed large trade operations with funds of unexplained origin with a further request for deleting a personal account.
User created a third anonymous account on our platform on November 8th 2019 and deposited a large amount of funds of unexplained origin. Then this user contacted our manager through Telegram messenger (our official contact) and provided client’s ID and told about the large amount of funds a client is going to deposit again. At the moment of that visit, several of our partners’ accounts were blocked on third-party trade platforms. Those blocks were caused by the requests from those platforms concerning those previous operations made though our platform by this client before.


That’s because this user’s funds are of an unknown origin and illegal, and a user tried to do a money laundering not though big trade platforms which you mentioned, but a client was hoping to put his dirty money into our platform with impunity.
The Exchange keeps in secret everything related to our clients' operations, including this case. However, the client himself chose to make the case public. Therefore, we publicly request to cover losses incurred as a result of using the exchange to launder criminally obtained funds, as well as to provide the necessary information to minimize the damage.