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Showing 7 of 7 results by DoctorFluff
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
DoctorFluff
on 15/04/2013, 01:22:05 UTC
Quote from: URSAY on April 15, 2013, 01:02:32 AM
Need a new Gox code?

Someone is about to start resending those orders thru tonight!

YAY! 

YAY YAY YAY YIPPPEEEEEEE  Grin Grin Cheesy
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Board Beginners & Help
Re: URSAY
by
DoctorFluff
on 15/04/2013, 00:36:10 UTC
Quote from: URSAY on April 15, 2013, 12:03:01 AM

Gave you a manual push!  Smiley

URSAY, I know i have posted a few times and this just takes up more of your time, but I have been waiting since 4/3. I am on the 4/8 support list, and have made a claim on the website but have received no response. From the info you have given me all I need to fix my issue is a new GOX coupon. I do not feel like it would take your support team to much time to take care of that. Can you please push my order through manually? Any type of response would be appreciated.

Again thank you for your time,
DoctorFluff

Email:Nzelisko11@gmail.com
ZipZap Account #:273089607
OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
QuoteID: d317fe80-1c6e-461b-991e-47aab37a5d20
FundsSent: $307.232 USD
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
DoctorFluff
on 12/04/2013, 17:02:08 UTC
Quote from: URSAY on April 12, 2013, 04:41:30 PM
Quote from: embryonic on April 12, 2013, 02:41:37 PM
Also on day 9 waiting for resolution. 

I was on the 4/8 list and would appreciate a status update.  I sent a PM like requested by URSAY but didn't get a response.  Please update me/acknowledge that my case is being attended to.

2822673e-81dd-4028-8510-4e5fad1b54eb

Thanks

You are on the 4/8 list.  Your Gox code was redeemed or expired so we will need to cancel the old coupon and issue you a new coupon.

Dont know if you saw my post, so here it is again. This is my same problem, I am on the 4/8 support list, please push my order through to level 2. Thank you for your time.

OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
QuoteID: d317fe80-1c6e-461b-991e-47aab37a5d20
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
DoctorFluff
on 12/04/2013, 03:59:17 UTC
Quote from: URSAY on April 12, 2013, 02:57:32 AM
Quote from: cassiolandim on April 12, 2013, 02:30:14 AM
Quote from: URSAY on April 11, 2013, 07:47:06 PM


The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  Cry

OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X

You have a GOX code.  Have you tried using it?  What was the result?

Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.

But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".

I'm sorry about the wording regarding the Gox codes.  It's something development is working to fix.

We will need to cancel your old Gox code and reissue you a new code.  Thanks for your patience while we get to your issue.  Smiley
[/quote]

@URSAY that is my same problem I was on the 4/8 support list, if you can please push my order through. Thank you for your time.
OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
FundsSent: $307.232 USD
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
DoctorFluff
on 08/04/2013, 15:11:12 UTC
URSAY,

I PM you just in case you didn't see it there here it is again, please open a ticket for me. Thanks!



OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
DoctorFluff
on 08/04/2013, 01:39:43 UTC
I placed an order on the third, received email confirmations that the money was transferred into my Mt.Gox account, but no money has been put into my account. I have sent several emails to your support but have not gotten a reply. Please let me know whats going.


OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
Post
Topic
Board Beginners & Help
Topic OP
Money has not been put into my Mt.Gox account
by
DoctorFluff
on 07/04/2013, 23:46:36 UTC
I placed an order on the third, received email confirmations that the money was transferred into my Mt.Gox account, but no money has been put into my account. I have sent several emails to your support but have not gotten a reply. Please let me know whats going.

OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146