My story is very simple:
I deposited about $400 worth of BCH. I saw the transaction get confirmed. It's up to 692 confirmations at this point.
It never once showed up in my account as an incoming transaction. I most assuredly sent it to the right address.
Multiple emails to their support are ignored.
Meanwhile others claim that they can deposit, play, and withdraw without problem.
I don't know if it's a select-scam, or just buggy, but either way I would stay away.