Hey Betbolt, I really like your site, it has a smooth design and many casino games and sports events. I joined about 3 weeks ago but now i am having a problem with my 1st withdrawal attempt. I am getting message "withdrawal is blocked". I don't understand it, I have already verified my email.
I asked in the livechat but am getting zero response, it is as if they are not even seeing my messages.
Can you tell me what is going on and how to solve it? I will send you my username via PM right now.
Hi, we apologize for the inconvenience. Could you please send me a private message with your BetBolt username and email address? We’re very sorry for the support issue and are working hard to improve the quality of our customer service. We hope your experience will be much better next time.
On monday @betboltxbt wrote that I should send im my email and Username. I did it. Today is Friday and nothing has happened. Payouts are still blocked. There is no one in chat. When I ask a question in chat I get a message that someone is contacting me later. But that doesn't happen either.
I won't be placing any more bets until everything has been clarified.
Hi Willy99,
I have forwarded your issue to the team and am still waiting for a response.
Since you have not gotten back to me, I assumed the issue was resolved. We apologize for the inconvenience.
I am following up with the team again to review your case. Thank you for your understanding.
Hey I already sent you my username via PM yesterday. Thanks for trying to help out, I hope this is solved quickly.